CCTV exposure mobile phone pre-installed software insider operators divided into three

CCTV "Weekly quality Report" program October 13 broadcast "My mobile phone who is the boss", the mobile phone pre-installed software phenomenon has been a further in-depth follow-up investigation

The following is a transcript

Together to create a high-quality life, welcome to the "Weekly quality report." On the September 29, we broadcast the "risk of being preinstalled" program, which reports about the irrational state of a large number of software preinstalled in smartphones. After the broadcast of the program in the community caused a relatively large response, now the phenomenon of smart phone pre-installed software has improved, the mobile phone manufacturers have changed the way, pre-installed mobile phone software behind what is still hidden in what other problems? We continue to conduct in-depth investigations into such a range of issues, and today we are looking at the latest developments in the survey.

Mobile phone pre-installed software need not, not close, not unload, the vast number of mobile phone users have been plagued, pre-installed software in addition to accounting for memory, consumption of traffic, but also to personal privacy and property security poses a huge threat. A few days ago, "Weekly quality Report" section on the report of consumers face this embarrassment, and exposed the phenomenon behind the huge profit chain. So at present and mobile phone software pre-installed closely related to the mobile phone manufacturers, brush machine companies are also carrying out pre-installed business? The reporter conducted an investigation. In Beijing, a Samsung Electronics repair network, service personnel told reporters that the current Samsung mobile phone pre-installed software still can not unload.

Samsung Electronics Repair Service personnel: that can not be deleted, can't unload, unload not to drop.

Reporter: The last two days after the TV station, Samsung nothing (reaction)?

Service person: I don't know about that.

Reporter: Still can't unload, right?

Service personnel: Yes.

The service staff also reminded reporters that if the individual changes the mobile phone authority to uninstall, the phone still can not enjoy the warranty service. Then the reporter contacted several domestic mobile phone manufacturers of customer service, was told that most of their products pre-installed software also can not unload themselves. The mobile internet business, a mobile phone manufacturer, said their handsets had been queued for 2014 years and there was no room to preinstall new software.

Mobile phone manufacturers Mobile internet operators: Now in fact, there is no space for the position, can only say look for, because we have exclusive some agreements, we agreed to next May, which means that it will be possible to replace (new software).

Reporters from the industry to understand that several large domestic brush machine company is still busy business. Reporter contacted the last issue of the program reported in Shenzhen, a brush machine company.

Reporter: Now do this software pre-installed can it?

A little brush Machine company Business personnel: Now, can ah.

Reporter: Brush some domestic brand mobile phone can?

A little brush Machine Company Business staff: We now only for the brush machine for the full range of Samsung, there are Lenovo's most models.

After further investigation, the reporter found that the mobile phone software pre-installed business is still very hot, the reporter in Beijing, several mobile phone sales sites found a lot of new mobile phones just listed, which has been the user's attention to Samsung NOTE3 Mobile phones, then this new phone has pre-installed software?

Reporter: Note2 inside that software too many, do not know note3 how?

Mobile sales Person: same.

Reporter: Can you uninstall it?

Cell phone salesman: Can, Root can unload.

Journalist: does root have no warranty?

Mobile phone users can not enjoy the warranty service if they change their mobile phone privileges, which means that the pre-installed software in Samsung's newest product is still difficult to unload. The sales staff revealed that the Samsung NOTE3 inside the pre-installed software and Samsung NOTE2 model, are in the 15, 6. After the investigation reporter found that the mobile phone software pre-installed has become the industry is very common phenomenon, the vast majority of brands of smartphones are pre-installed in the field, not to be. An internet agency in China used to Samsung, Lenovo, HTC, LG, cool, Huawei and other 10 related models of smart phones pre-installed software sample survey, the results show: no pre-installed software brand only 3, pre-installed but users can unload 2, and the other 5 phones are mandatory pre-installed, The software cannot be uninstalled. The reporter found that in a network survey of 13,386 consumers, as many as 12839 said they did not often use the mobile phone pre-installed software, often used only 154 people.

Mobile phone software security expert Tangwei: The user actually has the complete control authority to the handset, itself this handset, the user after gets the handset, you did not solicit the user's consent, this software I will give you to install, whether you agree, does not have this condition, In this case, once the user is not want to use or do not like the product, you do not let him to uninstall, this is not very reasonable.

In the "Weekly quality Report" September 29 broadcast "The risk of pre-installed" program, a consumer response, his HTC mobile phone unexpectedly pre-installed 48 software, causing great trouble. And the reporter learned that, in fact, the mobile phone just shipped pre-installed software is not much, then, in the end of the mobile phone to consumers in the hands of the process, pre-installed software is how to become more and more? Reporter contacted a once engaged in mobile phone pre-installed business insiders, he revealed that the more mobile phone software installed more mysteries. The industry insiders told reporters that some well-known mobile phone brands, mobile phone pre-installed will not choose not well-known, small business size of the third party software, in addition to the strategic partners customized mobile phone installation of related applications, they will generally choose pre-installed application of a wide range of well-known mobile phone software to facilitate the use of users.

Mobile phone pre-installed Industry: for example, some of the more brand, such as some weather, large weather software provider, or some browser, large browser, it will be pre-installed in the inside, and can not unload.

The industry insiders said that these software is generally in the phone factory pre-installed completed, and the number of very few. And the reporter saw the part of Samsung mobile phone, pre-installed software mostly in 10 of several, some in 20 or so, while the novel Reading Network, the Millennium Game Hall such popularity is not very big software also appears in the mobile phone system. The industry told reporters that the phone after the factory, there are more than one software pre-installed link.

Mobile phone pre-installed industry: Samsung under a lot of such agents, for example, such as mobile phone (national agents), the following two level three agents, these agents get the machine, the general will be overnight, he can not be immediately mobile phone will be shipped or sold, he got the phone, he will be in bulk to brush into the software.

Reporter: Like this part of the brush into the software can uninstall it?

Mobile phone pre-installed Industry: The general situation can be unloaded.

Reporter: But are there not to be unloaded?

Mobile phone pre-installed industry: there are.

Reporter: In this agent, Senior Agent this level, (brush into the software) quantity is how much?

Mobile phone pre-installed industry: generally will brush into 10, or 20, he will have different packages.

In this way, mobile phone manufacturers, all levels of brush machines, agents around the mobile phone pre-installed this cake, the gradual pre-installed, so that consumers get a new phone, often meet the dazzling application software at a loss. The reporter saw the Samsung mobile phone pre-installed with more than 20 application software, only SMS software has 3, consumers often read the same content of a text message, much annoyance.

Relevant data show that China's Android mobile phone system application software is close to 300,000, and with the burgeoning smartphone, application software to promote the inevitable aim of the broad platform, a software provider, mobile phone manufacturers, agents, distributors, brush machine business, the formation of a chain of interest, the mobile phone pre-installed also intensified. Industry insiders said, mobile phone manufacturers and agents at all levels, seller and software business between the transfer of benefits, in addition to a pre-installed software activation fee model, there is a profit-sharing model, that is, software vendors in the profit, the general to carry out a 37 proportion of the share, of which 70% of the profits to be paid to play the role of the software pre-installed side. Industry insiders stressed that the use of this billing model is generally electric business companies, and they have benefited.

Mobile phone pre-installed Industry: A lot of electric companies, from the mobile end of the income can account for 30% to 40%, there are many such companies, for example, it can do 1 billion (profit) in a year, there may be 3, 400 million (profit) from the mobile end.

Such a space of interest makes the software business more willing to search for mobile phone pre-installed business, and mobile phone manufacturers and agents, such as mobile phone pre-installed institutions, but also natural to the pre-installed orders, and for many mobile phone brands, the handset pre-installed even became the main channel for profit. Industry insiders told reporters that some of the cost of 300 of millions of mobile phones will be sold at a loss of 200 yuan, the reason is that the handset manufacturers or distributors to earn is the mobile phone pre-installed brought into the profits. It is the existence of the mobile phone pre-installed interest chain, the emergence of a mobile phone software is difficult to unload such a strange elephant, and this benefit chain to protect the interests of the relevant collaborators, is tied to the consumer's mobile phone use rights. Industry insiders said that with power consumption, flow, accounting for memory, the impact of mobile phone experience, the more serious impact of mobile phone pre-installed threat is the dark deduction suction fee.

Mobile phone pre-installed industry: suction fee and the dark button is said it will be in different channels, such as the channel, such as Shanzhai, or brush machine channels and so on he will quietly loaded some software, users can not see, also touch. It will secretly run, after the run, it may send out some of the SMS to the operator, then the money from the charge inside secretly deducted.

Industry insiders revealed that such software is generally shown as a tool or phone software, such as a compass or free call software, is a special suction software, there is a regular virus-controlled software, such as weather class software, was added to the billing code after the implementation of secretly deducted mobile phone user fees.

Mobile phone pre-installed in the industry: (for example) a total of 10 pieces of the bar, mobile (and other operators) take away 3 pieces, leaving 7, 7 and then 37 (divided).

Reporter: This 37 (proportion) by WHO and who to divide it?

Mobile phone pre-installed Industry: 7 and 37 (divided), 37 (divided), then 4 9 to the brush machine business, and then 2 Block 1 is to the developer.

Industry insiders told reporters, the current mobile phone pre-installed software "dark deduction suction fee" Scale is huge, the impact is also very bad. Because these software is generally secretly run, to the individual object of the amount of suction is also relatively small, only secretly deducted 3 to 5 dollars, mobile phone users are difficult to find. and the normal service software appearance of malicious deduction software, and even shielding the communication operators of the charges prompt SMS, so mobile phone users are more difficult to detect.

Mobile phone pre-installed Industry: After the program running in the background, you can't see at all, you don't know you're being withheld, and a lot of people aren't used to calling the phone bill every month, so it's often a couple of years, and he doesn't know he's paying an extra fee every month.

The industry revealed that the mobile phone pre-installed software "" Dark deduction of the amount of staggering, has become a mobile internet encounter major security risks, but also ambush in the vast number of mobile phone users in front of a huge trap. Reporters in the survey found that the mobile phone pre-installed software In addition to the existence of "dark deduction suction fee" of the great harm, but also to the privacy of mobile phone users to bring potential threats.

A lot of mobile phone pre-installed software updates, the reporter noted that the vast majority of software requirements for mobile phone users agree to obtain location information and text messages, calls, photography and other permissions. The dictionary software requires access to photos and videos of the user's phone, read the status and identity of the phone, and complete Internet access. Many mobile phone users say that some of the more overbearing software such as this is often encountered, if you do not agree to provide these permissions, the software can not be used. Mobile phone users believe such bundled requirements have posed a threat to personal privacy.

In the course of our investigation, it was found that the vast majority of people think that their newly-bought mobile phones are pre-installed software is unreasonable, and many users think that the pre-installed software is mostly unnecessary. But mobile phone manufacturers and agents regardless of the user's feelings, in the interests of the drive still in the mobile phone pre-installed a large number of software. So, does this kind of behavior that the consumer thinks unreasonable do not have person to manage?

This April, Ministry of Information issued "on the strengthening of Mobile intelligent terminal Management Notice", the demand for mobile phone manufacturers should not be pre-installed five categories of malicious software, including not to the user expressly without the consent of the user, unauthorized collection, modify the user's personal information software; not to the user expressly without consent, unauthorized call terminal communication Software that causes adverse consequences such as flow consumption, cost loss, information leakage and so on, which affects the normal function of mobile intelligent terminals or the safe operation of communication networks.

It is understood that the ban will be launched in November 2013 to monitor the mobile phone pre-installed behavior. However, the reporter noted that for those who seriously affect the mobile phone experience, and even bring mobile phone use barriers to the pre-installed behavior, there is no clear legal provisions, and lack of regulatory measures. Experts in the Consumer Protection Agency believe that consumers should be given the right to choose freely as soon as possible.

Beijing Consumer Association Complaints Legal Affairs Department Rondanco: in fact, has violated the consumer's right to know that in advance did not inform the consumer of the (software) product features and this (software) products may cost your words or spend your traffic. The consumer should be given an option that I can use or not use, and that this must be a clear operation, a clear operation for the consumer, and a clear way of banning it for functions I do not need.

Experts believe that relevant government departments in the strengthening of supervision, to combat the dark deduction suction fees, theft of privacy and other mobile phone pre-installed behavior, but also should promote the mobile phone pre-installed in all aspects of self-regulation, and promote the establishment of the relevant standards of mobile phone pre-installed, in the basic application experience and rights protection, common services to consumers.

Beijing Consumer Association Complaints Legal Affairs Department Rondanco: it involves our current operators, our mobile phone manufacturers, and third party software designers, and we hope that on the one hand, our industry should adopt the industry organization, industry self-discipline, as soon as possible to introduce the software design (pre-installed) Industry standards, industry regulations, then through the industry self-discipline to regulate the rights and obligations of those operating parties.

Experts believe that in the mobile phone software pre-installed problem on mobile phone production and management enterprises should be self-discipline, should respect the choice of consumers and the use of feelings, but from the current situation, many mobile phone operators apparently has not yet achieved such a self-discipline. A large number of pre-installed software will still appear in the user's mobile phone, may still consume traffic, waste of tariffs, still may bring malicious suction fees, disclose privacy and other security risks. Under such circumstances, the mobile phone industry's regulatory authorities should focus on this issue, more stringent and more effective regulatory measures to better protect the legitimate rights and interests of consumers.

Well, thanks for watching the weekly quality report, we'll see you at the same time next week.