CCTV exposure to the refund of Ctrip fee up to 40%

Absrtact: Recently, the frequency of Ctrip has been exposed. According to CCTV news reports, users reflect Ctrip travel package refund fee as high as 40%, and according to the airline regulations, before Take-off refund only charge 5%, take off after 10%. In addition, CCTV reporter also found in Ctrip booking travel

Recently, Ctrip has been exposed to frequent vulnerabilities. According to CCTV news reports, users reflect Ctrip travel package refund fee as high as 40%, and according to the airline regulations, before Take-off refund only charge 5%, take off after 10%. In addition, CCTV reporter also found that in Ctrip, "travel package" air tickets than directly in the airline ordering more expensive, there is a "low buy high selling" phenomenon.

Ctrip staff told reporters, because the reporter ordered is "travel package", and "travel package" than the general refund conditions to be higher. "Travel Package" provisions, the plane before Take-off 2 hours before the refund charge "travel package" price 30% refund fee, aircraft take-off within 2 hours (including 2 hours) and after Take-off refund received 40%.

However, CCTV reporter found that the refund fee of 473 yuan is neither 1057 Yuan 40%, nor the full price ticket 947 yuan 40%. How did this figure come about?

Ctrip staff explained: "Should be according to 1057 Yuan 40% to collect, that is, only need to charge 423 yuan on the line." "and expressed the willingness to put the overcharged 50 yuan to the CCTV reporter. As for the reasons for the overcharged, the staff said: "The previous period of time system upgrades, there is the staff recorded wrong." ”

Ctrip staff also told the CCTV reporter, "travel package" refund fee to the "Ticket Taiwan" side, to the above ticket for example, refund fee to the "Beijing Big Air Service Mail Co., Ltd.". "Refund fees first by carrying Chengdai, and then back to the ' ticket station ' or any side of the airline. "Ctrip staff said to CCTV reporters.

But then CCTV reporter call Air China customer Service get reply, the above ticket refund fee should receive 10% par price.

According to Ctrip explained that more than 30% of the return to the "Beijing Big Air Service Postal Co., Ltd.", but CCTV reporters did not find any information on the company on the internet, Ctrip also refused to provide the company's contact method. CCTV said that Ctrip's refund fee to the "Ticket Taiwan" Company's explanation can not be verified.

Industry insiders believe that Ctrip claimed that the claim has not been taken to verify. A ticket senior industry personage said, Ctrip as a ticket agent, from the airline ticket price should be the agency of better, but do not rule out ctrip to other agents to take special, features, special class such ticket possibility. "There is a refund of the situation, Ctrip will be more high refund losses directly transferred to the guests, this situation is not very easy to happen, because this makes ctrip in the absence of money and hurt their customers, Ctrip will not be so silly." ”