Charging standards like a puzzle consumer questioning web International English fee disorder

Hot Line reported recently, some people to our correspondent, accidentally in Web international English after leaving their contact, they often received web warm phone marketing, make themselves in a dilemma. More people have reflected that in Web International English after the high tuition fees, textbooks, copies of courseware also need to spend extra money to buy, it is difficult to accept. Reporter inquiry also need to fill in personal data May 14, the reporter came to the Taizhou Economic development Zone Plaza South Road, Web International English. As soon as the receptionist saw a visitor, he gave a basic survey questionnaire for the reporters to fill out, saying it was to help students set up suitable courses. The reporter looked at this questionnaire, there are a total of 10 options to fill in the blanks. Reporter said, so many topics too cumbersome, their only first to consult, not necessarily sign up to learn English, can not fill out. "If you do not fill out, I will not be able to arrange a course counselor for you, you can not consult." The receptionist answered. Later, she said, in fact, just fill in the "name", "Contact" on it. Helpless, the reporter can only follow the request to leave his name and contact method. The receptionist withdrew the questionnaire and made a telephone call. Only two minutes later, the reporter saw the web International English course advisor Miss Li. In the following two or three days, the reporter has received Miss Li's call, Miss Li even to "limited quotas, do not report there is no chance" and other rhetoric to convince reporters. The charge is like a riddle. In the course of the reporter's consultation with Miss Li, Miss Li has recommended a set of 4-month courses for the journalists with a tuition fee of over 8,000 yuan. "It's too expensive, do you have any special discounts?" asked the reporter. Ms. Li said that the standards for tuition fees were set by Web Shanghai headquarters, and even if there were activities, there was no discount for a penny. However, Miss Wang, who studies English at web, told reporters that when she first enrolled, the price of the 25800 yuan course, but only paid 24000 yuan, a full discount of 1800 yuan. The reporter also learned that in Web enrollment to learn English to enjoy the tuition "discount" is actually more than Miss Wang alone. "How could there be no concession?" I'll offer you 1900 yuan. The student told the reporter. She said that she reported that the course required 23500 yuan, the curriculum consultant introduced, if the consultation on the spot, you can directly reduce part of the tuition fees. Ms. Cheng chose to sign up on the spot, so it only cost 21600 yuan. As for the fact that a student had enjoyed a fee concession, Web's course advisor, Ms. Lee, initially hesitated to deny it. When the reporter cited the example, she changed to explain: "In fact, our tuition standards are unchanged, such as a two-level courses to send a level course, tuition costs more than 20,000, which is directly reported to the three-level course price is identical." In other words, our promotional activities are actually ' new '. "Each student's course is tailored according to their own circumstances, not everyone's tuition can be discounted, and give you set up the course does not have any concessions." Ms. Lee tried to persuadePress registration. Ms. Li's argument, however, was countered by Ms. Yang, who had studied for 4 months at web. She said that she paid 19500 yuan of high tuition fees, since some people enjoy preferential discounts, they should also enjoy concessions, otherwise the heart imbalance. "The tuition fee is too messy, let a person feel angry." Ms. Yang said, "Web's course advisor always says something tailored to the course, charging standards are like a mystery, only they know." "Textbooks, copies of the courseware to pay a separate fee, Ms. Yang told reporters, in addition to web tuition fees in the confusion, the learning process in addition to collect teaching materials fees, courseware fee is also quite objectionable. She said that Web has a after-school tracking software that is free at school, but that if the copy is brought home it will need to pay another 200 yuan, and the web explanation is "This is a respect for copyright". Jean Yang Even more surprisingly, after she completed the first stage of the course, is preparing to study the next stage of the course, she was told to pay extra money to buy textbooks. "Although it is not mandatory for US students to buy, but there is no teaching material how to teach?" So expensive tuition has been spent, and can only pay the money. Ms. Yang is a little helpless, despite the other pay, but so far the heart is not the taste. In addition, when signing the contract, did not say that after the tuition, copy courseware still need to pay the AH. I grew up in school so many years, did not hear that, students pay tuition, but also to buy textbooks. Web additional fees for teaching materials and copy courseware, more like a change in the way to collect money. "Ms. Yang said. Zhejiang Ruda law firm Lu Jun: The main cause of the market turmoil of education and training institutions is the lack of supervision and government guidance. First, the consumer in the education and training institutions to pay a certain amount of fees (tuition), and education and training institutions formed between a service contract relationship. According to the "voluntary principle of contract", as long as the parties agree on a voluntary basis and the content of the contract does not violate the laws and regulations and good and good customs, it is an effective contract. But if this voluntary is based on a party concealing facts or fraud, it is another matter. 1. The charging standard is not clear: the same kind of service to different consumers charged high and low cost is a violation of the principle of fairness of the Contract Act, but also a concealment of the facts of the Act. 2. Not expressly, ex post facto: Consumers have the right to refuse to pay the costs beyond the contract (in general, the provision of teaching materials should be the collateral obligation of the education and Training contract), the right to require education and training institutions to provide services in line with the agreed standards, education and training institutions are also obligated to 3. The more common "over x days, refusal to refund" is generally an invalid clause and is not binding on consumers. Second, to remind consumers in the signing of such service contracts should be: 1. Read the terms of the contract, in particular, pay attention to the charges, the provision of service content and standards, such as the payment of important agreements. 2. If there is any ambiguity or lack of understanding of the format contract provided by the education and training institutions, it should be carefully inquired and understood, and do not randomly pay fees and sign contracts in a state of knowledge.3. Consumers should have a better understanding of the services to sign contracts, such as a certain comparison between different educational and training institutions on word-of-mouth and fees. Third, the main reasons for the disorderly image of the education and training market (such as arbitrary charges, false propaganda, compulsory consumption, not signing contracts, etc.) are due to the lack of supervision and the absence of government guided prices. Therefore, it is hoped that relevant departments can introduce relevant policies as soon as possible to promote the education and training market on the right track.