China Mobile hand bird software show Cloud computing call center platform

Recently, "The Third China Cloud Computing Conference" held in Beijing National Conference Center, from China's cloud computing industry leader, industry experts and scholars and industry users gathered in a hall, on the http://www.aliyun.com/zixun/aggregation/13422. HTML "> Cloud computing Technology, product and cloud applications and cloud services implementation path, and other issues discussed. As China Mobile Communications cloud computing partner, China's "cloud computing" contact center and Call Center application field leader--Beijing Bird Software Co., Ltd. was invited to join the China Mobile Communications cloud computing open Platform, To the guests to further introduce cloud computing professional call center and its customer contact behavior management and enhance the performance of the unique value, so that the participants refreshing.

Cloud computing is one of the current hot topics in it, it is an internet-based computing method, and the shared hardware and software resources and information can be supplied to computers and other devices on demand. For call center and contact center, cloud Platform can realize resource virtualization, virtual into multiple independent logical contact center, can deploy business independently and monitor management, realize on demand, improve resource utilization. At the same time, according to business needs, can be dynamically adjusted at any time, can be more flexible and more efficient to achieve customer demand, smooth upgrade expansion. In addition, through the standard infrastructure, rich network resources, powerful parallel ACD strategy, visualization of IVR operation, flexible seat distribution, can enable enterprises to fully realize the "cloud operation, arbitrary layout."

As China's leading cloud contact center and application system operators, bird software pioneered in the domestic "cloud computing Contact center" concept, and constantly build cloud-based marketing management best practices, effectively manage customer contact effect, improve business processes and customer contact behavior, to ensure long-term success of the enterprise.

This is to join China Mobile Communication cloud computing open display platform, bird software mainly to show users the products, solutions and industry applications, involving the main content of cloud computing Professional call center, BPO telemarketing system, as well as SME-oriented customer service cloud-Qitongbao Bao, in addition, including government, financial insurance, service outsourcing, Automotive, tourism, education and training, E-commerce, logistics, retail and many other fields of industry applications and solutions. As can be seen from the bird's pavilion, bird in the cloud contact center industry application has matured, its service customers not only have thousands of seats in the financial, tourism and other industries leading enterprises, there are 50 agents below the electric and manufacturing enterprises, the number of customers reached thousands of, the market share of more than 30%.

Bird software has grown by more than 100% a year since 2006, when it began developing cloud computing SaaS products, and has become one of the fastest growing companies in the field of cloud computing in China. In the future, bird software will continue to focus on "cloud computing" and customer marketing management areas, through innovative solutions and business models, improve customer contact behavior and business processes, to help enterprise performance multiply, for enterprises to create greater value.