China Telecom--I'll let you break the net without any extra money.

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First of all, I wrote this article for the purpose of not personally or for my business staff, for their work, as consumers, I am still very satisfied.

Story background:

One day found the computer web could not be opened, but qq,msn, can be on, the first reaction estimated 80 port to limit, so give 10,000th call reflect, the operator attitude is good, processing speed also quickly, give me the answer is broadband to limit, so I asked the reason, he gave me the answer is beyond the fixed number of units, I explained to him exactly what might be involved, he asked me to stay in contact, and then hung up the phone, after half an hour or so he called me, is their internal telephone, suffix is 0000, said that because the morning said the relevant staff is not, let me call the next day 10,000th, Let the relevant staff to solve the letter (the staff are very sure to answer the afternoon will be normal use, specific can check the telephone recording), so the next day called 10,000th to deal with the so-called handling of the matter, the specific handling of the customer service is xxx (I first hide his work number, because his period of attitude can let him directly laid off)

I have a general conversation with XXX staff about the issues surrounding:

XXX staff said that the seal needs to observe a period of time, only one internet

My question:

1, 10000 staff said that the next afternoon can be used normally, why do I have to wait for a while? (One of the world's top 500 enterprises, for employees every word represents the image of the entire enterprise, that promise me the thing is not to cheat me? "What is good faith, what is credibility?" You have to be responsible for every word you say, because you are not a person, you represent an enterprise.

2, I have made more than one network of money why can I only a network? (I want to ask, is this a punishment for me?) Is it a punishment for consumers? Observation period can only one of the internet, more than a network of money I have paid, how to calculate this money? ）

3, is the staff of the number 10,000th able to cover the phone with colleagues to say customer? Can say this matter to me what thing, let the customer have a lawsuit with the telecommunication? ）

4, not to say that my computer exceeded the number of units, I let them come to see. (Even if I'm really out of it, but as your God you can't accuse us, after all, you're serving us)

。。。。

Other small problems are not much said, this staff attitude is OK, but in the back of the words are not careful to listen to me. The specific his work number I recorded, for me this is not irritating thing, the most irritating in the back.

One day, people were out drinking tea, the phone rang, said it is the telecommunications Bureau, said in my door, let me to open the door, so I gave the students in my family to call, let him open the door, I asked him to come to see the computer, to verify the situation, he said, confirmed that only 4 computers after he left, So the next day the telecommunications bureau called me to write a letter of guarantee, the specific format:

I XXX, the installation of China Telecom Broadband, to ensure that no more than 4 computers, involving telephone xxxxxxxx, I hope your Bureau to give a timely solution.

Applicant: XXX

I remember the names of the visitors. No mention here.

After writing, I asked the staff (this staff to handle this matter from beginning to end the amiable and admirable attitude, commendable) when can be solved, she told me about 7 days, so she went back.

The next day, that is, today, the phone rang again, or the lesbian, let me rewrite the past can be said to be an application, can be said to be the written letter of the guarantee.

Specific content:

I XXX, the installation of China Telecom Broadband, to ensure that no more than 4 computers, and do not engage in commercial activities, involving telephone xxxxxxxx, I hope your Bureau to give a timely solution.

Applicant: XXX

After writing always thought that all OK, the staff to solve the unit call, also explained my situation, the other side does not solve, must put the broadband fee from 100 per month liters

To 300 to open, I asked the reason, he said suspected I engaged in business activities, I wonder, the nature of the problem has changed, began to involve money, a suspicion

I am engaged in commercial activities to send me out of the telecommunications Bureau.

After coming out of the heart is very uncomfortable, not to pay 200 yuan, but for their attitude, the way they deal with things, for their hegemony of the unhappy, in order to

Collect the money, to impose on the income? Is this the so-called world's top 500 companies consistent style? I don't understand, so I called number 10,000th and let them drive.

A written proof of the reasons for my broadband.

Unexpectedly, this staff unreasonable unreasonable, and the difference between customer service is really very big, may complain of staff grade posts than they are high bar, talk is pressed

You say, is not your complaint, is to accept criticism, here I do not need to worry about her, since can such outrageous talk, then you must have a certain strength, let me open

Your work number, this person works 915.

1, I filed a complaint with her, why should your staff members be able to block my broadband by suspecting that I am engaged in business activities?

Her answer was a surprise to me:

You can go to the Trade and Industry Bureau, or the Cultural Bureau to deal with this problem.

My God, this answer is really a little dizzy. First, I installed broadband is to find your telecommunications installed, ask, what is the problem related to their departments?

915 staff replied:

Several departments have detected that you have a problem.

I mean, what's the problem? Illegal activities?

915 staff replied:

You have to ask them, they sealed you off.

I asked you for the broadband, why would they cover me?

915 staff replied:

We banded together to get activities ....

I direct blood, then I ask, then why do I have to pay 300 yuan is no problem? You can open it directly? Does the relevant department have no problem?

915 staff replied:

That's right.

See this answer heart cold, so ask me to Zhang seal my reason, otherwise die also not dead.

I do not engage in commercial activities, the number of Internet computers in my home has not exceeded the scope of your requirements why it involves the business, culture department??? I don't understand very much.

Tell me about yourself:

Home 4 computers, strict and specific installation of broadband time protocol, before the installation is to ask whether more than one network, clear answer to the relevant package can be. So they all went to deal with

Complete.

I temporarily unemployed, like the majority stationmaster, is the network hobo, everybody may ask why the home has 4 computers, is very simple, 3 sets is the friend to put, the night together game,

During the day to look at the stock, it is so simple, and the telecommunications staff surprise door-to-door inspection confirmed that the truth is so much.

A 500 strong enterprise is so strong, changed ordinary people generally will not care about this thing, but I do not, I just do not like this style, you are

Received money for our service, we are God, you look at you, all of the official regulation, do not want to think without us where you? Please remember that we are your clients. You guys

We are not to be angry with you for serving us.

Recall the recent interest chain behind internet pornography-an investigation into the yellow incident in the interconnected sky

Such events can happen, not to mention me?

I personally experience the above, the event is absolutely true, if there is any doubt or inconsistent with the facts please contact me qq:285445 willing to accept the media interview!