China Unicom's provincial and municipal companies to adjust their plans to converge with headquarters

Source: Internet
Author: User
Keywords Unicom fixed network company merger customer Service Hotline
January 26 News, people familiar with the matter said, after the group's organizational restructuring, China Unicom has issued relevant documents to provincial branches, requiring the provincial branches of the Organization to adjust the work, the reset institutions are basically the same as headquarters.  Provincial and municipal companies to reform the organizational structure of the project has been reported that China Unicom has issued a provincial company and the city company's organizational structure reform program of the relevant guidance documents, the document proposed, in order to further rationalize the management system, fully integrate resources, improve operational efficiency, decided to adjust the existing organizational structure of provincial and municipal The document specifically informs the main contents of the adjustment of specific organizational structure of the provincial companies, basically the same as headquarters, mainly include in the market front-end, integrated marketing department, personal customer Department and family Customer department, set up marketing department and sales department; In the background support, the consolidation of fixed-network construction departments, fixed network operation and maintenance departments and mobile network companies, Establish China Unicom Network branch; At the same time, the Department of Management Information System and business Support System Department, the establishment of the Ministry of Information; in the functional sector, the merger of risk management and legal affairs, the establishment of the Department of Legal and Risk management, while the Administrative Service Center into the integrated department, the Financial Sharing Center into the finance department;  The establishment of a new China Unicom Research Institute, integration of the new National Letter Company, the Chinese book Company Information Navigation business, the formation of a new professional management company.  Marketing department and Sales Department of the specific division of labor documents proposed a number of newly established departments of the specific division of labor, for example, in order to solve the market front-end customer group departments co-ordination, long, cross-wrangling, inefficient, marketing resources can not be shared, and other issues, integrated marketing department, personal customer Department and family Customer department, the establishment of marketing and sales department.  Marketing department is mainly responsible for marketing planning, business planning, tariff, brand advertising, business management and coordination supervision, sales department is mainly responsible for 2g/3g, fixed network, broadband and integration business, international business, new business sales, responsible for terminals, channel management. Customer Service Hotline management responsibilities transferred to the Client service department Unicom also put forward to straighten out customer service hotline management functions, which pointed out that, in order to solve the customer service hotline dual management, overlapping responsibilities, shorten the management chain, improve response and processing speed, will be responsible for the new National Credit hotline 10010 seats and operational management responsibilities  Telephone marketing seats and service support responsibilities and the corresponding personnel are transferred to customer service department.  and the provincial branches in the Customer service department under the Service call center, can be based on the situation in the city branch to set up customer service call center. In addition, to integrate resources and enhance efficiency as the goal, will be fixed network construction, operation and maintenance of the department and mobile network companies merged to form China Unicom Network Branch (network company), to achieve the construction of integrated operation and maintenance management. The provincial company network construction and operation and maintenance departments are also merged accordingly. (Cang)
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