China Unicom's "real-name" violation of the insider: building performance against journalists

Unicom is very busy.

In recent years, telecom operators ' income growth is facing bottleneck. The pressure on the grassroots assessment is increasing. Some of the basic business personnel with the help of other people's identity information processing business becomes an open secret.

"First Financial daily" reporter received a number of Unicom internal mail shows that some cities and counties in Hunan Province, some of the employees hang users project to get commission, through the artificial increase in commission costs "Chong performance" event also occurred.

Recently, the ministry interviewed the top three operators, including China Unicom, responsible for the relevant issues to the three operators and the provincial Communications authority to investigate.

"The first financial daily" reporter from Hunan Province, an operator of the anonymity of a senior executives learned that Hunan Unicom is urgent to develop stick, while planning and Hunan Mobile, Hunan Telecom linkage plan, "to ensure a common response, not to each other." ”

Since 2012, operators have been facing the bottleneck of income growth, and the situation of employees ' unfinished tasks is increasing.

"(company) for the performance, the establishment of simply impossible to complete the full task, forcing employees to fake performance." "The first financial daily newspaper reporter obtained the unicom internal mail display.

In recent years, telecom operators operating pressure increasing, in order to achieve performance, some unicom local companies opened the "full marketing." "The first financial daily" reporter received a number of Unicom internal mail shows that some cities and counties in Hunan Province, some of the employees hang users project to get commissions, such as the company's proprietary project users to hang to the cooperation project. In addition, the creation of false performance by artificially increasing commission costs has also occurred.

For operators, the "real name" is a barrier to the past. In the actual operation process, operators now tolerate a certain historical reasons for the "non-real-name card" exists, the proportion of control around 10%. For the user to provide identity information, Unicom requires its authenticity of more than 95%. For the new card, operators more stringent regulations.

2013, the Ministry of Industry through the "Telephone users real identity information registration provisions", telecommunications business operators for users to handle fixed telephone, mobile phone (including wireless network card, the same below) access procedures, and the user signed an agreement or confirm the provision of services, according to the requirements of the actual registration of the user's true identity

At present, China Unicom headquarters has established the corresponding real name registration implementation plan and management system, and the real name level into the various branches of the assessment.

It is not a secret that some of China Unicom's grassroots business personnel use other people's identity information to transact business. As early as the media exposure Changde Unicom to take micro-letter declarations, manual input methods for access to the network, not strictly for witness checks, the violation of the card before the incident, Harbin Unicom has been the user without the knowledge to register a number of unfamiliar mobile phone numbers and for their private opening other business events.

"After this, some of the leaders ' paths to promotion may be blocked," he said. "One of the operators in Hunan province said the unnamed executives told reporters.

"Don't contradict each other."

"Provincial companies take the initiative to contact Hunan Mobile, Hunan Telecom, the city state branch of the initiative to contact the local mobile, telecommunications, to ensure common response, not to each other. ”

People familiar with the matter told the first financial daily that after the violation of the Changde Unicom, China Unicom is taking a series of actions to prevent the escalation of the situation, in addition to communication and telecommunications to prevent the two "anti-water", but also called on the internal "no one will be interviewed by the media."

Hunan Unicom "anti-journalist" has a precedent.

In early 2015, Ministry of Public Security and Ministry of Industry and Commerce launched the "Black Card" of the National Special Governance Action, China Unicom to the Ministry of "black card" governance rose to "political height", "will strictly implement the user's real name registration and ' Black card ' governance special action listed in the Unicom Group 2015 six key work, and the real name registration results of provincial companies of nine major accountability content. "According to the reporter previously understood, for the Unicom headquarters service problem specific management deployment, Hunan Unicom has convened" self-examination rectification deployment Will ", clearly indicated that the city branch once encountered media exposure, will be responsible for the branch" serious accountability. "

"The city's branch companies to improve front-line service personnel on the ' suspected media personnel ', ' unannounced visits," the sensitivity and vigilance of the heart, such as once found abnormal situation, request immediately to the provincial and municipal level two report, so that the company timely grasp the situation and actively respond. ”

Relevant aspects to reporters that the 16th Hunan Unicom Investigation Team, Hunan Province, the Hunan Provincial Bureau of Commerce and Industry Bureau of Investigation Team stationed in Changde Unicom respectively. Hunan Unicom has been urgent to the subordinate city branch of the deployment of work plugging, the city branch to stop using the real-name real-name client app recording data, stop the sale of the Treasure App scan function replenishment data, and arrange for personnel to verify the authenticity of the new network user data.

According to the Ministry of Industry, "2014 Communications Operations Statistics Bulletin," 2014, China's annual telecom business income of 1,154,110,000,000 yuan, the increase in 2013 compared to a 5.1% decline. At the same time, 2014 China's total telecommunications business completed 1,814,950,000,000 yuan, an increase of 16.1%. The total number of telecommunications business and the "scissors" of the income of telecommunications business has continued to increase over the past three years.

Unicom implementation of monthly assessment, each year, Unicom headquarters management and the general manager of the company to sign the annual operating performance responsibility, clear the main performance objectives, which the main indicators of assessment is "income" and "profit" completed, in all the indicators of influence accounted for nearly 80%. China Unicom carries on the monthly appraisal and the report rank to the performance goal execution situation, but the appraisal result as the Unicom to each branch company stage performance appraisal basis. Local branch of the leading members of the promotion of higher pay, rely on the completion of the assessment and ranking situation, and staff performance depends on the company, the performance of individual achievements, these indicators finally implemented to each grassroots staff.

"The assessment of the city and county is Mano, hard task is not completed, the bonus is not talk, performance pay will be deducted according to the completion ratio." One Unicom insider told reporters.

2014, the third party in the telecommunications industry has initiated the operators of grassroots staff treatment, satisfaction of civil investigation. The survey showed that 2/3 employees had a monthly income of less than 5000 yuan, and more than 40% employees felt the pressure was "quite large" and nearly 50% said they would consider job-hopping if they had a chance.

2014, China Unicom branch of the provincial division of the loss, however, Hunan Unicom still achieved a good profit of about 800 million yuan, in the internal assessment of Unicom ranked the forefront. However, Hunan Unicom left a lot of staff last year, "a number of university graduates, graduate students, not long to run away." "The insiders said.

Unicom has now linked the completion of the "real name" and the performance of all levels of managers. However, its assessment mechanism is: do not add points, do a bad deduction points. In the income-oriented assessment mechanism, the "real-name" assessment of the impact of the ratio is not more than 2%, the means of China Unicom is currently the main economic punishment.

"Our marketing department at various meetings stressed that as long as the completion of sales revenue as the core performance indicators on the line, only to see the results, do not ask the process." The insiders told reporters.