China's first recall of Procter and Gamble

July 15, the company announced a global initiative to reclaim some of its batch of "Oral-B" mouthwash, of which two products involved in the Chinese market, respectively, "Oral-B" teeth and dental care mouthwash 350ml and 500ml. According to the introduction of the company, recalled products in Colombia production, the use of the period of July 15, 2011 to June 30, 2014. This is the "Oral-B" cautious approach to quality management issues, according to the Procter and Gamble headquarters.　　In some batches produced in one of its contract processing plants, the company has detected that microorganisms do not conform to the company's internal control standards and has decided to immediately recycle all of the above products on the shelves.　　According to product testing results, the affected products will not affect the general consumer, only a very small number of people with severe immune system diseases have a potential health impact. On the day before July 14, Aqsiq said that it had received a notification from Procter and Gamble (China), and immediately checked the import of the product as reported by Procter and Gamble, and ascertained that the total import of "Oral-B" mouthwash was 3 batches of 35892 bottles in mainland China except Hong Kong and Macao this year. AQSIQ has mandated the immediate release of the recall announcement by Procter and Gamble, and earnestly completes the recall of the above products.　　At the same time, the entry-exit inspection and quarantine agencies are required to suspend import of the company's "Oral-B" mouthwash and strengthen the inspection and quarantine of imported mouthwash on the basis of risk analysis.　　This is the first product recall of Procter and Gamble in China.　　July 18, a reporter in Shanghai, a Watson's store to see, the aforementioned two products have been the shelves, and was marked "no stock." But there is public opinion that the return process is cumbersome.　　Procter and Gamble require consumers to log on to the official website, download and fill in the Refund application form, while the product's empty bottles, a copy of the bank's current passbook and the application form sent to the Guangzhou Procter and Gamble Company, after the review, where the refund conditions for consumers, 10-15 working days will be refunded to the consumer The published process information also asserts that "the refund request for the refund period is not accepted".　　This has triggered some consumer dissatisfaction.　　In this regard, the company has set up a consumer hotline, and hope that consumers can contact as soon as possible, the refund process will be continuously optimized. According to the data, the brand was obtained after the purchase of Gillette in 2005. "Oral-B" in the world has 20% of the common toothbrush market and nearly 41% of the electric toothbrush market. However, after the integration, the "Oral-B" brand is mainly focused on the field of electric toothbrushes, the mouthwash in China, the sale of small. For the size of its mouthwash products, Procter and Gamble do not want to disclose. But it told the newspaper reporter, the current "Oral-B" mouthwash in China only these two products, and are produced in Colombia.