Cloud agent or cloud provider "fish and Bear's paw" can not be both?

Cloud agents appear when businesses begin to think not just for storage but for clouds. Customers start for human resources, sales software, unified communications and System application cloud, cloud agents can assist in enterprise management and integration of these different cloud services.

The role of cloud agents has also changed. While many agents have formed partnerships with cloud service providers to simplify consolidation and secure customer discount pricing, the time has come to develop their own cloud services to stay competitive.

Cloud agents are also providers?

Cloud agents are also integrators, bringing together a variety of tripartite cloud services. In theory, clients want these agents to be objective and credible advisers, said Amy DeCarlo, the chief analyst for Security and data center services at current Analytics. If an agent adds its own cloud product to its business model, the customer would consider it a conflict of interest, "the biggest point of interest for a cloud agent is not to provide services directly, but to act as a pure integrator to provide the best solution for its customers," she said.

There is a way to avoid this conflict of interest. Cloud agents can provide their favorite cloud services as a product complement, not the expected provider partner's service competition, DeCarlo said.

Appirio is a cloud service agent that provides its customers with pure consultancy services and technical guidance, explaining that by consolidating the capabilities of their public cloud provider partners, including Google, Amazon, Salesforce and Workday,glenn Weinstein, He is Appirio's chief technical officer. "No matter how we help our customers, we will exert our own cloud enablement Suite (CES), Appirio the product management of the entire integration project, from the cloud Platform implementation to monitoring." ”

In addition to Ces,appirio, there are three kinds of software services (SaaS) from products that can work with Google, Salesforce and workday platforms. Appirio's cloud factor uses Gmail to integrate Google Apps, middleware cloud sync and cloud storage product connections Salesforce, Google Apps and Amazon Web Services to expand the functionality of each platform, " Appirio fills a blank area, integrating product consolidation and cross cloud systems, and is a customized service for managing cloud platforms, "he added.

Although services can be the top tier of cloud provider products to add value, cloud agents should be impartial, Stefan ried, who is the lead analyst at Forrester, said, "if agents have their own infrastructure that serves products, they will not around, Choose a different provider's infrastructure, the service product. ”

The strength of cloud agents is not to develop cloud services, but to unify services and track the professionalism of best practices, Ried said. "When it comes to understanding the license model, agents are usually sophisticated, but for customers it can be very complex and impossible to do on their own." ”

Cloud providers provide cloud agent services

It may not be a best practice for a reseller to accelerate its own service as a cloud provider, but cloud service providers are expected to become overly cloud agents. Instead of adding integration services to their assets, some providers are starting to enter the marketplace through the cloud market, says DeCarlo of current analysis.

"I 211.html" > feel that the cloud service providers to become cloud agents have a potential role, through the cloud market will not provide their services to integrate into the notification of some support work, "DeCarlo said.

(Responsible editor: The good of the Legacy)