Cloud Computing CRM Market 7 major manufacturers which one do you prefer?

Salesforce.com, Oracle, Microsoft, SAP and many other vendors are providing cloud CRM (Customer relationship Management) services. The hype around cloud computing is ubiquitous, and presumably everyone has heard of cloud computing.

Salesforce.com, Oracle, Microsoft, SAP and many other vendors are providing cloud CRM (Customer relationship Management) services. The hype around cloud computing is ubiquitous, and presumably everyone has heard of cloud computing. The Forrester research firm predicts that the global platform, the Services (PaaS) market, will grow to nearly 12 billion dollars by 2020.


   


because of a gold rush now, it is almost impossible to list every manufacturer who rushes into the cloud CRM domain, so this article looks at the largest number of vendors, and introduces several manufacturers that deserve attention.


   


Microsoft Cloud CRM for Pager


   


Microsoft Dynamics CRM is launching the Cloud CRM for Pager campaign to attract Oracle, Salesforce.com, and SAP customers to discard online CRM tools and switch to Microsoft Dynamics CRM Online tools. Microsoft has even provided 150-dollar cash for every user with as many as 500 users, as an incentive.


   


, general Manager of Microsoft Dynamics CRM product Management Division, said the offer will last until March 31, 2012.


   


and Oracle's Larry? Like Ellison, Microsoft's goal is for the CRM market leader Salesforce.com. Microsoft has even opened a website that specifically describes who has switched to Microsoft Dynamics CRM.


   


At the same time, Microsoft Dynamics CRM 2011 has been released, either within the enterprise or deployed to a managed (cloud) environment. Microsoft Dynamics CRM Online This on-demand solution is guaranteed by service level agreements (SLAs) and promises uptime up to 99.9%. At present, the price is 44 dollars per user per month, Wilson said.


   


SAP Sales OnDemand


   


SAP favors cloud computing? It may be a bit late for the company to enter the market, but there is no other choice but to be involved, but it seems to be doing well. The company divides cloud requirements into two categories: for example, SAP sales OnDemand is a public cloud solution for end users: Sales Reps. The solution is provided as a software as a service (SaaS) and provides an integrated, on-demand tool for businesses running SAP Business suites.


   


Private Cloud has an SAP CRM Rapid deployment solution for sales, marketing, and service professionals. Once the user has entered the cloud platform, the SAP CRM service can be used in a secure environment.


   


, vice president of SAP CRM marketing, Vinay Iyer, said: "SAP has demonstrated in-house and decided to redesign the software delivery model for SAP CRM customers." The development of the CRM Rapid deployment software package, it can complete SAP CRM installation in 6-8 weeks, the price is very competitive. ”


   


He said that the company will release another on-demand service products in 2012, dedicated to customer service. The company also adds functionality to the CRM solution by adding mobile and analytics solutions based on private cloud.


   


Salesforce.com and Social Cloud (Social Cloud)


   


Salesforce.com is advocating a cloud vision called "Social enterprise" (Social enterprise). Its core idea is to strengthen cooperation with clients, colleagues and partners through social media. This requires the creation of databases that maintain and update social data in real time. To this end, Salesforce has been deploying database.com, which is hailed as a social mobile cloud database. In addition, data.com can obtain lists and services for business information service levels Bradstreet (Dun & Bradstreet), and plans to upgrade Salesforce chatter to include external communication and contacts, rather than being a social network for employees only.


   

"Chatter integrates collaboration services with Salesforce.com and partner applications," said Laurie McCabe, an analyst with
SMB Group. It is expected that chatter will also get instant messaging, status awareness and screen sharing functions, so you can do some chatter inside, such as real-time video conferencing. ”


   


's acquisition of Radian6,salesforce was able to analyze unstructured data from social media. The company is also using HTML5 to deploy Touch.salesforce.com, which can provide applications, data, and customizations within Salesforce.com for use on any mobile platform.


    


Oracle Cloud CRM


   


Oracle CRM On Demand is clearly a cloud weapon in Oracle's arsenal, but the new Oracle Public Cloud (Oracle Cloud) may be the company's future cloud platform because Oracle is planning to pass the unremittingly fusion application program, Give "cloud computing capabilities" to many of its CRM and other applications.

The latest version of CRM On demand has introduced cloud and mobile capabilities, such as support for ipad tablets, iphones, blackberries, and outlook. "Oracle CRM On Demand remains the focus of Oracle's involvement in the CRM SaaS solution," said William Band, an analyst at the Forrester research firm,
   
, and has a proven future roadmap, Includes improvements to industry-oriented vertical domain capabilities. With the acquisition of Market2lead
   
, Oracle has acquired the tools it needs to mount Web pages and micro-sites, digital-customer tracking, step-by-step collection of customer profile information, lead scoring, email marketing, customer nurturing activities, Automatically distribute sales-ready leads to sales team and marketing analysis.
   
   SugarCRM
   
SugarCRM and IBM launched the Zhihuiyun (SmartCloud) project, which seems to mark the entry into this area. The latest update is based on evolving relationships that help companies implement marketing plans, promote sales, retain customers, and develop customized business applications. "These new consolidation solutions and connectors deepen the existing relationship between SugarCRM and IBM," said Clint Oram, co-founder and chief technology officer of SugarCRM,
   
. The
   
SugarCRM can be integrated with IBM LotusLive, the IBM Cognos Business Intelligence Suite, and the IBM Websphere Cast Iron. SugarCRM for LotusLive The social enterprise functionality into the hands of SugarCRM users. By incorporating CRM functionality and collaboration capabilities, including Internet conferencing and document sharing, into the SugarCRM system, sales, marketing, and support professionals can better interact with prospective customers and customers, thus shortening the sales cycle. As for business intelligence, Cognos and SugarCRM with sales improved the reporting, analysis, dashboard, and scorecard processing of CRM data.
   
    d&b360
   
Bradstreet (D&b) launched D&b360, which has several big-name partners, such as Oracle and SAP. This cloud CRM service can put people on the Bradstreet number of more than 200 million companiesIt is linked. As a result, Bradstreet data can be filled into these CRM systems, allowing sales and marketing staff to have a clearer understanding of prospective customers and customers. D&B360 integrates APIs and Web services with these CRM tools.
   
Senior vice president of sales and marketing solutions Bradstreet Mike Sabin said: "Our data is hosted on a cloud platform and provided on an as-needed basis through the functionality embedded in these CRM applications." We follow the user interface design and restriction requirements for each CRM to provide embedded solutions. "
   
    Dell Cloud Business applications
    
Dell Cloud Business Applications is an integrated solution that allows users to use a variety of cloud applications for small and medium sized enterprises with only one login. The first version includes Salesforce.com and Boomi technology, which integrates Salesforce with financial applications that are already running by small and medium-sized enterprises (either the internal deployment version or the cloud version), including the financial applications provided by developers such as Intuit, Microsoft and sage. Analyst Laurie McCabe of the
   
SMB group said: "Dell Solutions also provide an analytical dashboard that takes information from Salesforce and these accounting solutions, will be able to fully understand the business situation of the enterprise. Dell also serves as a single source of support for applications and offers a set of invoicing, monthly billing, and loan schemes. The