Cloud computing or SaaS solution Building Green Call Center

While the recession has slowed the development of "green technology", many companies have found that they can still develop "green technology" at lower cost. Cloud based solutions, including cloud-based call center software solutions, are a simple way to help companies reduce carbon dioxide emissions. By outsourcing their own call center communications infrastructure, equipment, and applications to third parties, enterprises can significantly reduce energy costs. From another point of view, such a program also for the local environmental protection played a role in promoting, it is the "green technology" the realization of the concept.

A traditional call center is a relatively complex system that relies on many different device components, including IP PBXs, ACD, IVR, dial-up, audio, e-mail servers, chat servers, and other server systems that may be needed, such as CRM systems or voice analysis systems. So the maintenance cost of the enterprise is very high. In the cloud-based scenario, the Third-party organization is responsible for maintaining its core call center system and taking on the associated energy costs, including the cost of lighting and cooling in the server room. This allows the enterprise to focus more on its own business.

Now, most of the call center solutions based on SaaS and cloud computing are a "unified" software suite with all applications integrated into an ip-based platform. As a result, several devices of the traditional TDM-based call center will be integrated into a single IP server and placed in a data center. This data center can provide all the application services via Internet or private network. Compared to the traditional call center system, this means that potential fault points are greatly reduced. In this way, today, the "Unified" call center solution based on SaaS and cloud computing delivers better, more reliable, and more cost-effective systems.

Back to the topic of energy consumption, here are some other things worth considering. You might think that even if the hardware and other related infrastructure of an enterprise's call center were outsourced to a third party, it would only mean that energy consumption was transferred from one entity to another. You also have to power the servers in the datacenter, so the cloud call center has no meaning for the environment. This view cannot be said to be completely wrong, but now almost all data centers have adopted the "green" technology, which, through special design, is more efficient than traditional schemes. In addition, data centers operate on a scale that is more independent than all systems and consumes much less energy for heat dissipation. And the "unified" software solutions offered by most SaaS vendors require fewer components, which means the SaaS model is more energy-efficient and more in line with the "green technology" concept.