Consumer Council releases 2013 top ten internet shopping consumption unspoken rules

Summary: The consumer council released the 2013 top ten online consumption potential rules, phishing websites, false promotions, nets unilaterally cancel orders, buy two times consumption, online procurement of commodity identification difficult, internet dealers illegal scalping personal information profit and so on All Black list, among them, the buyer to the bad seller reported

The Consumer council issued the "2013 ten internet shopping consumption potential rules", phishing website, false promotion, the net trader unilaterally cancels the order, buys "two times consumes", the net buys the commodity appraisal to be difficult, the net merchant illegal scalping personal information profit and so on All Black list, among them, the buyer gives the bad comment to the seller retaliation for the first time on the black list.

Top 1.

After the price increase after the discount real promotion fake discount

Some network businesses to attract consumers to buy online, often claimed that the so-called "lowest price", "cheapest" or "most cost-effective", and playing "limited sales" in the guise of the consumer. In fact, most of them use the "big price first, then hit the super low discount," The trick, netizens spend money, thought to get greater benefits, the actual may have eaten a dark deficit.

"Lawyer Comment": Bidding discount, fictitious original price behavior belongs to the price fraud, the merchant publishes the false price information, induces the consumer to make the wrong judgment, violates "the Consumer Rights Protection Law" and "The Price law" related stipulation, should undertake the corresponding civil responsibility, even is the administrative responsibility.

Top 2.

Phishing website is not to be bought online

Online shopping "Fishing" site is frequent, unscrupulous "trickery" type of sale, or "guerrilla warfare" type of Web site, network fraud tricks, Internet users. Once deceived, because most of the site is complained that the actual operator can not find or not in the relevant jurisdiction, the functional departments difficult to implement the means of regulation, mediation or investigation of the success rate is very low.

Top 3.

Group buying service "shrinking" forced "two consumption"

Group buying sites like to launch many of the Internet users look "very value", "Ultra-low price" of sales activities, but related services and price synchronization "shrink", a large discount, frequently caused disputes. Many consumers also complained that "after group buying forced two consumption" problem, such as "hotel group purchase price change in advance prices, check-in is the price" and other phenomena.

Top 4.

Auction seconds to kill the stunt merchant to cancel the order without authorization

"Limited-timed auction", "Second Kill", is shop shops commonly used promotional means, often produce better sales results. But many consumers reflect that their hard "seconds to kill" to the goods, but was notified that no goods, or to oversold for the cancellation by the order; What's more, some businesses (some of which are not a few big shopping malls) will not inform consumers of the real situation, without authorization, and do not communicate with consumers.

Top 5.

Authentic authenticity difficult to identify shop merchants "Buck"

A number of online shopping businesses in the advertising of the nominal sale of goods for the "genuine authentic", "Original licensed", "Support counter inspection," and so on, but consumers want to buy after "positively", but encounter "identification difficult", the site owner, sales counters, stores, agents of mutual "Buck", leading to the authenticity of purchased goods difficult to distinguish, consumers have the suffering of words.

Top 6.

Buyer NET buys to the difference appraisal seller retaliation not to discuss

Internet users in some online shopping businesses to buy goods, due to quality or service problems, gave the business a bad rating. Due to the impact of the difference directly affect shop sellers credit and sales, some sellers to do everything possible, die grinding foam requires buyers to revise the evaluation, and worse, the use of some means of malicious harassment and retaliation buyers.

Top 7.

Protection platform such as consumer protection is still difficult

Some large electric operators, although set up a consumer rights platform, but did not really play the role of consumer protection. If there is a consumer complaint, in a large electric network purchased 1.5 air conditioning delivery but became 1, obviously "goods not board", but the mall set up a consumer rights platform to reflect and complain repeatedly, but can not be resolved.

Top 8.

Personal information online naked merchants reselling profit

Online shopping consumers need to fill in the address, telephone and other personal information materials, some unscrupulous businesses to use the information available to resell profits, resulting in consumer private information leakage. Consumers often take online payment methods to pay, so leave the ID card number, credit card, bank account and other information, bring more information security risks.

Top 9.

Overseas purchasing risk big inspection returns the safeguard difficult

With the application of online shopping more and more popular, the overseas purchase business is also rising, many netizens prefer to buy the right goods through purchasing. But can not be overlooked is that overseas purchases of goods there is a greater risk, such as the purchase of goods have quality defects, generally difficult to return, and the question of authenticity, there is also a lack of credible and effective identification channels; Once the consumer dispute, the rights are even more difficult.

Top 10.

Third party payment vulnerability consumer account unsafe

In order to facilitate shopping, many "online shopping group" often use a variety of third-party payment tools, but in fact its security still has a lot of loopholes. There are consumers inadvertently fall into the "promotional red envelope Payment" trap, the account cash is cheated light. It is said that the promotional red envelope is a fast payment system for sellers of value-added services, but because its system settings allow buyers to generate promotional red envelopes, to the individual unscrupulous businesses to provide an opportunity.