Consumer disputes self-help rights contact Form release

October 17, China's leading E-commerce Research Institute (100EC.CN) published the "2012 Q3 China E-commerce user experience and Complaints monitoring report." In addition, in order to help the national E-commerce users in the face of shopping disputes can be more timely and effective rights, China Electronic Commerce Research Center issued "China's E-commerce consumer disputes," the list of independent rights, for reference. The report shows that 2012 Q3, China's e-commerce complaints and human rights public service platform to the national E-commerce users involved in the electricity business complaints 23156, compared to the third quarter of 2011, a decrease of 1612, year-on-year decline of 6.51%, compared to the second quarter of 2012, 1926 reduction, the chain down 7.65 %。 At the same time, the report revealed Taobao (including the cat, Taobao Market), Suning easy to buy, Cuba Shopping Network, Gome Online Mall, Dangdang, Amazon China, Ishun NET, rest assured Shoe network, shop No. 1th, Tencent electric trader became "2012 Q3 Ten Network shopping hot spots were complained of enterprises", glutinous rice network, love Group buy NET, high peer net, handle net , NAND nets, litters Group, F Group, like Regiment, 58 group, tick Group "2012 Q3 Ten Network buy hot spots are complained of enterprises." (text/Word back)