Consumer-led technological innovations, CIOs need to transform the reformers

To a large extent, the development of a company will be driven by technology. Facing the trend of consumerization of IT, enterprises can capture and respond to the rapidly changing market needs only by being agile and innovative in a timely manner. In this technological revolution led by the consumer age, CIOs have gradually shifted from managers of an information system to changes of reformers in their businesses. And new applications in the enterprise continue to be on the line, without a proportional increase in operating costs, IT service management should be in addition to addressing cost pressures and operating safety standards, but also need to face the question of how to improve efficiency and optimize system pressure. While some IT projects in China are often focused on process management, they do not receive the corresponding attention on organizational measures and management measures. As a result, many IT service administrations fail to achieve the expected results. "This situation will make the entire IT service is still delivered in a more rude way, rather than delivered through a valid, automated regulatory process," Su Yulong, general manager of North Asia at BMC Software, told 51CTO in an exclusive interview To: "The CIO needs to have a certain foresight in the overall planning of the service and deliver the people, processes, technologies and information reasonably and uniformly through the IT service management platform." The domestic IT Service Management Trend Analysis Can be seen that more and more groups of enterprises to the data centralized mode, which put forward high expectations of data center management and requirements. A large concentration of models will bring profound changes to the future of service management. Su Yulong, general manager of BMC Software North Asia, told 51CTO in an exclusive interview: "Large financial enterprises and banks started a large concentration mode many years ago. As the industry leader in application, in the recent two years, Dimensional management is gradually moving toward integrated operations management. "Although O & M is just a word of difference, their connotation is quite different. "The difference is that the two systems are not their main concern for the past two years, ensuring that the system does not go down and operate safely, and they are now thinking about cost optimization and management," explains Bi Wei, chief consulting officer for BMC North Asia. "Corporate CIOs are starting to think about how to move IT from a cost center to a profit center, and are increasingly focusing on integrated operations, management of service costs, service catalogs, and total capacity, all while maintaining the original operations and maintenance More and more attention. "Second, nature is the new challenge cloud computing brings. The first step in a private cloud is virtualization. The first step in virtualization is the normalization of the infrastructure. This is not just a technical issue, but a management issue and an industry standard. In addition, cloud computing is no longer an in-house management platform and begins to provide services out of the box. "Cloud computing turns all the infrastructure into services, and users do not need to know the specific technical implementation details inside, they just need to use computing resources and applications directly," says Bi Wei. "Cloud computing service providers The need for a suite of management platforms that run both externally-facing services and all of the underlying infrastructure, day-to-day management, people, operations and maintenance is a big challenge. "New Initiatives in BMC IT Service Management Traditional IT management is Static, cloud computing management model is relatively dynamic. Needs for infrastructure, process, organizational flexibility. "Therefore, the challenge of cloud computing to the traditional IT service management model needs to propose the concept and mode of IT service management suitable for the cloud environment. The BSM framework proposed by BMC is completing the evolution of the entire management architecture." Zhao Zhao, Technical Director, BMC Greater China DAPON introduced: "BMC's integration from point-to-point, to the ability to come up with an ITIL framework and ultimately a service-oriented management framework that embraces both the enterprise's vision and its own specific guidance, Foreign experience and localization are closely integrated. "In recent years, BMC has continued to increase its investment in the Chinese market. Following the establishment of a CTO Technical Services user in Asia Pacific in 2011, BMC established the Business Value Advisor (BVC) in Asia Pacific in 2012, a global organization for BMC. It is neither pre-sales nor after-sales, but across pre-sales and after-sales, in order to fully enhance customer value and set up. To ensure that the value of the user defined in the front, after the implementation can be better reflected to use them.