Consumers claim to buy 19 repair mobile phone 1 fake mobile phones, five times times the claim to be rejected

Claiming to buy 19 repair mobile phone 1 fake phone

Mr. Chen in Dangdang bought 20 iPhone4 mobile phone, received after the phone is found to repair machine, when he "fake a loss five" commitment, advocated 500,000 yuan compensation, but was rejected. Recently, Mr. Chen has lodged a petition with the Dongcheng court, demanding that Dangdang fulfill his promise.

19 Phones are rework goods

Mr. Chen is a shanghainese, he told reporters, last August, he dangdang in a business office, to 4850 Yuan unit price to buy 20 iPhone4 mobile phones, ready to send people. But Mr. Chen received the goods sent by courier, feel a little abnormal, "I bought a lot of iPhone4 mobile phone, a look at the box outside the color of the packaging feel a problem." ”

Mr. Chen then took 20 mobile phones all to test, Apple after the evaluation of the result is that 19 of mobile phones for repair machines, and another 1 in the database can not find information, qualitative for the production of non-factory products, should be counterfeit mobile phones. "Except the instructions are true, the rest are false. Mr. Chen said, because the mobile phone has a problem, at that time iPhone4 very tight, he could not give people, also caused the loss.

Mr. Chen then contact with Dangdang, at first Dangdang did not recognize. Mr. Chen issued an Apple test report and Dangdang agreed to return the goods, but Mr. Chen did not agree with the result.

Claim five times times the refusal of compensation

Mr. Chen's request, is in the return, gives him 5 times times the compensation, "This is the Dangdang pledge, should deliver." "Mr. Chen is based on the" false one compensation five "commitment, in accordance with this rule, Mr. Chen's purchase of the machine is about 97,000 yuan, in addition to the original price refund, Dangdang should also give Mr. Chen 485,000 compensation money.

Mr. Chen said that about half a month after the incident, he went to Beijing on business, to find Dangdang headquarters to resolve the matter, then the reply is can mediate, compensation for Mr. Chen 12,000 yuan. "Being willing to lose money also means there is a problem with their phones. "Mr. Chen does not agree to this condition, resolute request 5 times times compensation, did not think Dangdang aspect gives another kind of reply, thought that the problem 20 mobile phone is Mr. Chen to exchange," means that my quality has the question, I am very angry. To this end, Mr. Chen has lodged a complaint with the Dongcheng court.

"False one indemnity five" should fulfill

Yesterday, the reporter call Dangdang customer service, staff said that the legal department and other related departments of the telephone can not provide, but he will record the situation, by the relevant personnel reply. Last night when the press deadline, did not get Dangdang reply.

In Dangdang home, "fake one compensate five" propaganda icon is very eye-catching, it is specifically explained that if consumers believe that the purchase of goods are fakes, and can provide relevant national quality inspection agencies of the documents, Dangdang received returns and confirmed, when the full amount of goods will be returned, and then in the form of a gift certificate to return five times times the value of goods. Customer service staff confirmed this commitment, and said that "compensation five" can be based on the actual situation, the choice of cash, vouchers or account balances and other forms of compensation.

Consumer rights activist lawyer Chu Baochang said, "False one compensate five" commitment is also a solicitation, there are problems after the merchant must fulfill the agreement. In the case of confirming that the commodity is a fake, the consumer can claim five times times the compensation, the two sides can negotiate a settlement, if the merchant does not perform, the consumer may resort to legal means.