Cool News is accused of shirking responsibility 100% guarantee promises become empty talk

October 10 News consumers in cool travel provided by the Beijing-East air tickets online purchase tickets, but before boarding to find unusable. BEIJING-East ticket network closed, no answer to the phone. Consumers are currently with cool network representations, claims, cool News also launched a rights fund, but consumers still think cool news in shirking responsibility. Protection of the difficulty of great cool News Network said that the current problem is the Beijing-East Air ticket network malicious operation, will be the ticket malicious "hang", or "refund." This morning cool news announced the establishment of "Tourism Consumer Rights Fund", said to further eliminate the air ticket agent industry loopholes, to protect the legitimate rights and interests of products after the successful purchase, the fund will be used to support the legal rights of each consumer in the process of the costs incurred and part of the economic losses. The above fund application process is: Consumer complaints to cool news travel and be entertained, to the public security organs to report and get the report receipts, send receipts to cool news, cool hearing after the protection of support. However, consumers think that cool news is in the transfer of sight, shirk responsibility. Because of the so-called fund refund, the victim must provide a public security bureau seal of the report receipt, and the object of the report is Jingdong, completely off the responsibility of cool, and many victims said, to the police station report is feedback for a single amount of insufficient, can not file. And according to the meaning of cool news, no report receipt will not give refunds. Therefore, the consumer in the report is blocked, the so-called activist fund application is very difficult. 100% protection is empty talk. In addition, consumers question the 100% protection of cool news and the promise of first pay is empty words. Before this incident, cool news There are 100% security system, payment after the successful supplier will not be the full ticket to admire the ticket, and a maximum of 500 yuan, the supplier false ticket, the full payment of air tickets, and a maximum of 1500 yuan. Cool News 100% Protection system consumers reflect cool news and did not follow this guarantee system to pay. There are consumers that cool news as a platform for intermediaries, if the agent received the quality of service margin, it is responsible. Cool News for the users involved in the incident has been a message to inform and telephone communication, there are still many consumers say cool news and no active contact. It is understood that the current rights of QQ Group has reached hundreds of people, and this does not include micro-blog, do not know QQ group of consumers.