Counter buy Avene Sunscreen 6 trial pack expired business apology

Yesterday, the Citizen million (alias) with 5-year-old daughter to Chengdu, a shopping mall Avene counters to buy sunscreen products.　　After the trial, million for her daughter bought a "Avene children Shu Protection refreshing sunscreen."　　After leaving the counter, Ms. Wan accidentally found that this product has a few months on the shelf life, so return to the counter request replacement. In the process of waiting for the clerk to change the product, Ms. Wan picked up several other products on the counter to see the trial, the result was surprised.　　A freckle clear acne milk on the marked expiration date is April 2011, that is, the use of the trial products, has expired 2 months a year.　　Ms Wan then looked at other test items and found 5 expired products, including children's sunscreen that her daughter had just tried. "I was so angry that they gave my daughter an expired sunscreen!" "The doll is only 5 years old," said Ms Wan. Ms. Wan found the mall in charge of the complaint, the other party immediately contacted Avene Company's head to come together to resolve the matter.　　Ms. WAN said that she did not need a business compensation, but they must give consumers a statement. "It's our responsibility to have this problem, and I'm sorry we didn't find the expired trial outfit in time," he said. "Avene in charge said," The shopping guide of the counter is only recently took office, may be in the handover when the problem, do not know this batch of products have expired. We will punish the people involved. "The explanation to the merchant, Ms Wan is not satisfied:" is not to say punish a shopping guide can solve the problem, I want is your merchant to the consumer to say. "In coordination with the head of the mall, Avene is committed to immediately report the matter to the head office, and as soon as possible to establish a trial supplies management system, in the next Monday to a satisfactory answer to MS million."