Courier sorting can also be staged "Kung fu film", Courier rough handling let people pinch Khan

In the past few years, the network shopping frenzy makes its supporting services companies are also booming, but in a lot of money at the same time, but forget their original intention. Express or be falsely claimed or lost, the goods because of the delivery of violence and damage, the recipient has not signed the online logistics records have been shown signs of the state of such chaos. March 3, the Oriental newspaper reporter received a complaint from a reader, conducted a few days of unannounced investigations.

Oriental newspaper reporter Hairpin/wen Shaoqiang/Map

Event】

I haven't seen the shipment yet.

How do i show "signed"?

March 3 23 o'clock, Zhengzhou citizens Singshen to the East this newspaper reporter reflected, February 27, he bought two items, Taobao side through the courier delivery. One of the items, February 27 21:36 show shipments. The courier company will not show the collection until 23:23 on March 1. March 2 0:24 A.M., also displays "the collection". 1:21 A.M. the same day, the show "sent to Zhengzhou." March 3 11:47 A.M., show "Zhengzhou Transfer station sent to the golden One." 14:39 on the same day, the "Golden One" is displayed. 15:30, show start delivery. The day 22:37, show "Express has been signed, photo signed." Singshen's other shipment is the same as this one.

But March 3 night Singshen did not receive the goods. He was wondering when the phone suddenly received a message from The Courier: "Today is too late, tomorrow to send you." ”

The next morning, this newspaper reporter immediately dialed more than 10 times in the courier service telephone, by voice prompts, telephone transfer has been no answer. That night, Singshen told reporters, Express has been received, Courier explained: "The company stipulated that the day the goods must be delivered, send not finish a fine 100 yuan." So will ' Xianzhanhouzou ' help sign. ”

Unannounced】

Is Singshen's experience just an example? Then east this newspaper reporter visits three days, for everyone to uncover express industry chaos layer "veil".

The first day of unannounced visits

Time: March 6

Venue: Zhengzhou Road and Soling Road intersection hardware electromechanical City

Express "flying" sorting like pitching basketball

March 6 6:30 A.M., this newspaper reporter came to Zhengzhou Dawn Road and Soling Road intersection hardware Electromechanical City, which has in the Tong, Shentong, Guo Tong, Daily Express delivery, express delivery, such as seven or eight express company.

8:30 A.M. that day, several express delivery trucks began to unload. 8:35, the reporter came to Shentong Express Fung Wah Road Business Hall, found that regardless of the size of the package, staff are thrown like a ball throwing sorting, and for the sinking of a little package just a little bent "thump" a sound dropped to the ground. In a few minutes, the cars were thrown everywhere, like "the pancake", while the passing vehicles in the road would occasionally crush the parcels.

The reporter went over to ask a staff member: "You so disorderly throw, are not afraid of the package is damaged or be taken away by passers-by?" The staff should say: "Nothing, nothing." ”

The lighter package kicks directly with the foot.

8:40, in the country Pass Express truck next to two staff busy "happy", a staff wearing black cotton-padded jacket from the van holding a heavier package, standing in the van directly down to throw, when the parcel landed "Bam" of the muffled, standing under the staff still smiled and asked to throw the package: "You dare not to throw , it's a computer part. ”

For a slightly lighter package, two staff are playing with their feet as if they were playing football.

Throw two suitcases in less than two minutes.

8:50, in the Daily Express doorway, a staff responsible for unloading from the truck, 3 staff will be wrapped like basketball slam dunk, and some even throw 5 meters away, 3 meters high, wrapped like flying in the air.

Reporters at the scene, a man wearing a white-padded jacket, with his feet to clip the heel of the package, like kicking shuttlecock to kick out. He picked up a marked "fragile, light" package directly thrown to the steps 3 meters away, carton was thrown a big hole.

Less than two minutes later, another parcel was broken and the white man stooped to check. Reporter found, broke the box inside still set a box, white men read the broken parcel put aside, no longer tube it.

"Violence sorting" is used to

Subsequently, the reporter inquired about the residents living nearby. Residents Zhang said that the courier company unloading has been so thrown, the beginning also said that they, and later found that the express company is always indifferent, no one to meddle.

Standing in the side of Aunt Liu recalls, before her little granddaughter had taken away the express mail, until she also was not found back.

Unannounced visits the next day

Time: March 7

Location: Zhengzhou Nanyang Road, Agricultural Road and other community and family homes

No information to check the courier who want to take away

On the afternoon of March 7, this newspaper reporter followed several courier visits Zhengzhou some community and family homes, found that only a very small number of courier sent The courier personally to the recipient's home, and most of the courier is to put the express directly to the district charge of the local or supermarket door, that is, Courier said the cooperation point. The courier then notifies the recipient to receive it.

Nanyang Road and Dongfeng Road crossing the 200 meters of the new beautiful time in the community, a large pile of express mail was messy placed in front of a supermarket, and even some express mail was thrown in the damaged freezer. Subsequently, the reporter dialed The courier company customer Service phone reflects the matter, half an hour later, responsible for the region's network call to say the reason, but did not clean up in time.

According to the community residents reflect, a number of courier companies will express to charge the place, the recipient to pick up the express, charging the boss to ask for fees, express late take a day a dollar.

The third day of unannounced visits

Time: March 8

Location: Feng Qinglu, double paving, Tongbai Road, Longhai Road and several express company outlets

Banned items are still accepted

On the morning of March 8, the reporter visited Zhengzhou Fung Hing Road, double paving, Dongfeng Road, Nanyang Road, Agricultural road, such as several courier company's grass-roots outlets, the collection of staff to the customer for the mail parcel formalities, but no one to remind consumers to look at the "details list" behind the format clause.

The reporter also found that most of the collection of people do not send the goods to the customer to submit inspection requirements. In Zhengzhou Fung Hing Road and double paving the intersection of a courier company, a sender of packaged parcels sent to the DOT, the request sent to Zhoukou. A collection of people ask a simple question what is inside what is the article, that is flour, but also just repeated confirmed a bit, and then let the sender began to fill out the Express list.

"Don't you open it for a look?" What if it contains harmful substances? "In the face of the reporter asked, the Recruit staff indifferent:" has been confirmed, is flour. "Can the state not prohibit the mailing of powder-like and liquid?" The journalist questioned. The reception staff replied that after receiving these goods, they generally do not take the Air Express, transfer to land on the road can be.

Careless Courier Drop Express kindly driver return consignee

March 8 Afternoon, the reporter came to Zhengzhou Tongbai Road, Central Plains Road, Longhai Road, such as The Courier company Network View.

In the Longhai Road and west three-ring intersection to the East 300 meters, the reporter far saw a courier package from a postal tricycle on the "Bam" fell to the ground, but the courier did not know to continue to drive forward. A taxi driver later picked up the parcel. Reporters from afar, the taxi driver looked at the Express list, pick up the hands of the phone to start dialing. The reporter immediately followed the taxi driver came to the vicinity of Huashan Road, saw the taxi driver to the addressee to explain the situation, the express delivery to the recipient's hands.

Reporters gather up to the recipient to identify, and will come to the courier telephone. Reporters will be informed after the incident, courier embarrassed to say, too careless.

The embarrassment of the courier industry

Hebei Bazhouy: Express Stall Sale

Express no sign of how to do, post the answer is-"put a stall to sell." At the beginning of March, a netizen posted that, Hebei Bazhouy Sheng Street, some people sell a number of postal express, mostly for Beijing sent to foreign international packet. The Netizen said, "the relevant response said that the express delivery of no sign, returned after the sender does not, and then sell." Beijing Postal Administration said it attaches great importance to the matter, has sent people to the local investigation.

Wonderful things

Every day Express company door reporter picked up a package

March 6 6:45 A.M., reporters passing Zhengzhou Dawn Road and Soling Road intersection every day express doorway, picked up on the steps of a daily courier lost parcels. Both sides of the parcel are full of footprints. From the Express list, this is a brand name of a professional digital franchise from Shanghai, which is a 16G of official standard memory card. 10:04 A.M. the same day, the reporter contacted the recipient of Mr. Liang and returned.

11:33 that day, the reporter calls Daily Express customer service Hotline, to the identity of the recipient Liang asked when the express delivery, customer service response, Express Mail is March 4, is expected to send the same day. Subsequently, the reporter contacted the consignor Mr. Kim. Mr. King admits that one months lost fifty or sixty shipments are very normal things.

March 7 1:55 P.M., the reporter once again call Daily Express Customer Service hotline, its staff said, tracking information shows that Mr. Liang's express is currently in their company Eastern eight, and the Eastern Eight Department of the telephone to the reporter. Reporter call In the past, a female staff said that they did not receive Mr. Liang's express, should also be in the eastern part.

The reporter also calls the eastern part of the telephone, the staff replied that Mr. Liang's express should be in the eastern Eight. The correspondent sent the eight eastern part of the response to the eastern section. Then the staff left the reporter's cell phone number, said will go to the warehouse to see if the Express is still in.

The same day around 5 o'clock in the afternoon, Daily Express company east part of a staff replied that if the express is really lost, will be paid in accordance with the actual amount of compensation. But until the press, the reporter did not receive the call for compensation.