Cross-border electricity business is booming, foreign customer service

"A day to receive more than 200, busy waist sour back pain"

Approaching the ice-Come365 cross-border electric business platform of Russian online customer service

On the computer screen, another dialog box bounced out, is a Russian inquiry information. Like most Taobao customer service staff, the 24-Year-old's main job every day is to face the computer screen. But what he serves is the Harbin Port Enterprise Come365 cross boundary electric business platform--only on-line one year time, every day visits the Russian area computer to reach 63,300, the monthly registered user and the sales by 30% or so quarter-on-quarter growth to go up, the average single day sales amounted to tens of thousands of US dollars.

"The eyes are sour, there are too many people asking online." "Just went through a Russian people" Spring Festival "snapped up the tide of the experience of those days, said, one day received more than 200 single clothing, shoes and hats and electronic products orders, he and colleagues have been working overtime to the wee hours," up when the back of the backache. ”

Gemma told reporters that he came from the Russian-Saha (Yakutia) Republic, in Harbin after graduating from the city to stay in the ice city employment, his 10-odd online customer service colleagues are also from Russia, in the operation of Come365 Electric platform of the Heilongjiang SEG International Trade Co., Ltd. found a far more generous job than home. This is located in China Cloud Valley 10th building two floor of 1800 square meters office space, set back office, order Processing, warehousing, inspection, online customer service sales, for the Russian-speaking area of personal customers online sales Taobao, where customers about 3 million businesses of the billion-dollar goods.

At the other end of the computer screen, the people of the CIS countries, as well as the Russian diaspora in Israel, Norway, the Czech Republic and Australia, are talking to Gemma. Gemma will answer questions based on customer needs, and the two sides will also repeatedly communicate the information about the target merchandise.

Unlike the virtual pressure that Gemma needs to speed up the keyboard to cope with a large number of pop-up query dialogs, more than 10 meters away from the quality inspection room, Xu Li and her 5 inspection colleagues of the labor is very large-layers of goods must be in their quality, size and other tests before delivery, "Lunch is like a race, so sometimes also have to work overtime." "In the storage area next door to them, packaged goods are lined up on storage shelves."

"At the peak of the order, the receptionist worked overtime every day until 12 o'clock in the evening. "SEG Company vice-president Yang said, sometimes hundreds of pieces of goods at the same time to hair, art, personnel, finance and other personnel are running to help." Russian netizens buy goods from China, in addition to clothing, shoes and hats, electronic products, car accessories, wedding dresses, wigs and baby pregnancy supplies and other needs are very large. Some Russian small businesses even consider this place as a wholesale market, a one-time customer purchase thousands of dollars in the opening ceremony with laser ball.

Thanks to Harbin's logistics advantages to Russia, within 7-21 days of Russian netizens can receive goods. and convenient online payment method and the promotion of localization, also make Come365 become in Russia well-known Cross-border electric business platform. At present, the online time of service personnel in Harbin is 8:30 to 22 o'clock. Yang said that the recent SEG will be in Moscow to form an online customer service team to promote the site 24 hours online sales.