Cross-Strait e-commerce communication and resource Integration (ix) Network Business communication tools

The development of network communication tools has played a great role in network commerce. From email, message board, real-time communication to online customer service tools are changing the impact of the development of internet shopping, and observation of cross-strait network business platform can be found to show different phenomena

Taobao has developed its own real-time communication tools in Consumer-to-consumer shopping website Taobao flourishing, observe Taobao sellers shop, each has a Taobao Wang Wang account, Taobao is committed to chat records can be used as a judge of the transaction voucher, another Consumer-to-consumer shopping site Pat has QQ as a real-time communication tool, Although Taiwan Yahoo also has a real-time access to Yahoo, however, the use of the auction platform is a closed way, the communication between the buyer and seller through the message (ask and answer) the way, Yahoo real-time online sellers will be able to promptly know that someone asked and reply, but the speed of nature is slow half beat, So there are some professional sellers in the [about me] on the description page to provide real-time communication tools contact

With real-time communication tools, customers can ask sellers according to their own actual problems, can meet a variety of personalized needs. The fast and free nature of real-time communication is very suitable for both sides of the communication, is to meet the needs of customers a better way.

While in the business of shopping, the use of Internet commerce communication tools is lower but there are more models. The development of online customer service tools combined with network telephone or 400 telephone, and customer management is very convenient, in fact, the business communication tools to meet the needs of users in the network has a natural advantage, but most of the consumer shopping sites are not effective use of real-time communication tools, For example, Taiwan's Yahoo shopping mall, http://buy.yahoo.com.tw/, to find contact on the Web site can also have to pay time, and some websites immediately jumped out of the Customer Service Dialog window of the site is also significantly too, the customer is prone to create a sense of oppression, Over and below the test site operators themselves, another aspect of cross-strait trading habits and customer service cost difference is also caused by the network business communication tools to take different models of the reasons

Real-time communication tools Many netizens use it as a chat entertainment, but actually is a very good network business communication tools, and for example, QQ provides a variety of simplified version, so that the process of communication automatically simplified text conversion, very convenient cross-strait communication, I do not know whether anyone willing to develop Chinese and English automatic conversion of real-time communication tools, Believe that the intention to operate foreign trade in small and medium-sized enterprises should be very helpful, but perhaps the elite foreign language ability is good, probably only like their own grassroots will be lazy to find convenient tools