Ctrip 1170 Yuan ticket can only be reimbursed 120 yuan

Absrtact: I through Ctrip to help my husband order a ticket, but Ctrip can not provide ticket itinerary. Recently, the Chengdu Citizen Chiang Kai-shek told reporters that December 4, her husband, Mr. Yang, at the Shanghai Airport Airlines counter print travel tickets to Shanghai

I passed Ctrip to help my husband order a ticket, but Ctrip can not provide ticket itinerary. "Recently, Chengdu residents of Chiang Kai-shek told reporters that December 4, her husband, Mr. Yang at the Shanghai Airport Airlines counters printed on the itinerary of Shanghai ticket, learned that the itinerary has been printed and taken away, unable to provide."

Recently, the airlines in the Internet ticket sales order problems have aroused concern in the industry. The daily economic news reporter yesterday (December 15) learned that the southern Airlines and China Eastern Airlines on December 3 and 10th to their sales agents issued the "on the regulation of Internet ticket sales Order Notice" (hereinafter referred to as "notice"). The notice shows that the two airlines want to clean up their air distribution on the Internet by issuing new rules to their authorised agents, in which the agent is expected to be reversed by buying airline points in exchange for a dead head or a reward for a fare increase on the travel site. China Southern Airlines said in the notice, "for serious violations of the agent, will terminate their sales agent authorization." China Eastern has also said that any violations of the above measures will be dealt with according to the relevant regulations.

Analysis of the industry, the two major airlines to rectify the measures, if implemented, tantamount to banning the unqualified ticket on the Internet ticket sales platform ticket eligibility.

Invoice is inconsistent with travel list

Ms Chiang's itinerary for reporters shows that the ticket amount is 0 yuan, the fuel surcharge 70 yuan and the Civil Aviation Development Fund 50 yuan, the total 120 yuan, not the ticket purchase price 1170 Yuan. "I don't understand why the invoice is inconsistent with the itinerary," Ms. Chiang said. My husband went to Shanghai on business, but the company requested that travel expenses be reimbursed and invoices could not be reimbursed. ”

In response, Ctrip responded that Mr. Yang booked the ticket is a package product, not a single ticket, in addition to air tickets, there are additional travel coupons, can be used to buy tourism products, in the book when the page has been clearly informed that guests can choose the travel package invoice or trip single plus difference invoices and other ways, Guests should immediately see and inform the reimbursement issue.

For travel single face and ticket prices inconsistent reasons, Ctrip, a person in charge said, because the ticket package product is not a single ticket, the price will be more favorable. In addition, because the ticket booking is through the platform provided by AVIC, the reason for the discrepancy between the itinerary and par price may be due to a certain degree of delay in the information of the platform, showing that 120 yuan is not the ticket price.

After repeated consultations, Ctrip finally returned the original ticket to Miss Chiang.

Yesterday, an industry personage told the Daily Economic news reporter, the itinerary is the most reflective ticket price of the bill, is the Civil Aviation Administration of China and the State administration of taxation for reimbursement vouchers for an invoice, and now many votes issued on behalf of the invoice can often be changed. "There is a single ticket price show 0 yuan, this situation only two possible, one is the airlines to vote for the award of the ticket, the second is to take the airline integral exchange of the dead." "That is, ticket agents get 0 Yuan ticket, and resell to the consumer."

New regulation for airlines

The daily economic news reporter learned that in the "notice" issued by the Eastern Airlines expressly stipulates that all the authorized agents of the Eastern airlines may not be entitled to its share of the sales policy through the vertical search engine, the peer platform to other agents, end customers or peer customers.

"A series of practices on the Internet have greatly disrupted the airline's channel pricing system, and airlines will naturally take certain measures." "An internal executive of a large airline said to reporters that some agents, even the main OTA (online travel) giants and platforms, would find ways to about some of the costs, the root cause of the large number of passenger complaints in recent years.

"Generally, these tickets obtained through special sales policies are lower than the normal distribution channels and the direct fares of the airlines." It is a large number of ticket agents through the Business-to-business distribution platform and Ctrip and other OTA platform to launch special tariffs and policies of the ticket, or even directly capture the price of the airline official website, and then with insurance and other products in Ctrip and where to sell on the platform, so as to attract end consumers. "Chinese business votes on behalf of general manager Li Gan said."

In addition, the two airlines also stipulated the "Agent in Ctrip, to where, Taobao on sale of air tickets, in the booking page to show their access to the Air Association of the use of the agent name, as well as the Aviation Association qualification number." ”

The reporter in Ctrip, go AH travel ticket channel found that most of the ticket products are not the air ticket agents to show the number of airlines, and some of the airline ticket agent's name is not in the airline Association of the official online inquiries to the relevant qualifications.

Some people in the industry said that the airlines these new rules are difficult to be operable, airlines may just make a gesture, meaning may not be big. "In the interest and survival pressure, agents will inspire unlimited wisdom, the evolution of various play to avoid the penalties of airlines." ”