Ctrip "Overlord clause" violation: Ticket sold not back

The same price of the same class of air tickets, Ctrip is not allowed to change the sign, and the airline official website shows only 10% of the fees charged, Chengdu residents said "think Impassability". Ctrip yesterday responded that the ticket is provided by agents, so only in accordance with the conditions given by the agent. However, the reporter consulted the Civil Aviation Regulations, found that the civil Aviation Regulations 2 hours in advance refund only 10% of the return of the standard fee, and as early as 2011, the Beijing Municipal Trade and Industry Bureau on the clear discount ticket can not be returned and changed to sign the Overlord clause, to be rectified.

The same price of the same class official website can change Ctrip do not change

"Also is 1170 Yuan ticket, why South Airlines official website can change to sign Ctrip can't change?" When Mr. Li told reporters yesterday, he just couldn't get through to it.

Originally, Mr. Li's friend in Beijing on business, let him help book a ticket to the North Sea, the result of Mr. Li accidentally wrong time, booked as the November 13 ticket. However, when Mr Lee wanted to change his signature, he was told he had a special ticket and did not support the change. But not reconciled to Mr. Lee directly to the Southern Airlines website, but found that the same price is the same class, the airline website shows that the flight support to change the sign, and in the specified time before the change only 10% change fee, refund is charged 30% refund fee.

The reporter later found, and Mr. Lee encountered similar passengers and a few. Sina Weibo Netizen @_lerina said that before its purchase in Ctrip, Chengdu, October 26, a 83 percent value of 643 yuan to Guiyang ticket, due to cancel trip consulting Ctrip refund costs, Ctrip said can not refund. @_lerina in Ctrip mobile phone client According to the process of refund is deducted "refund fee" 523 yuan, only refund 120 yuan airport construction and fuel costs. Then he consulted the airline only to learn that the ticket refund when only charged 10% refund fees, airlines only charge 52 yuan refund fee, with thread refund passengers 471 yuan.

Ctrip response can only be done according to agent system

"If this passenger chooses 1170 yuan of this flight, can see this ticket should be our agent to provide the travel package." Yesterday, Ctrip related officials to reporters that Mr. Li reflects this ticket is provided by the agent Ctrip cooperation, so the system is also made by agents, Ctrip only in accordance with the agent's system.

said the person in charge of the above, Ctrip air tickets above the different prices are annotated to sign the policy. The travel package is the price most advantageous one kind of package, is for the travel time request is not high, to the price sensitive customer design. If you choose this package will also bear the risk of changing the minimum price to unsubscribe.

"At present, the majority of guests travel through Ctrip booking, so Ctrip will design and airline official website to sell the same price of the ticket prices of travel products, some airlines will not put the lowest price to OTA (online travel agencies), only in their own official website to sell, Travel through the company's official website to book the number of air tickets is still not much. The person in charge said, the user can choose different price and refund the ticket of service through the Pull-down menu.

Civil Aviation regulations 2 hours in advance refund charge 10% refund fee

In fact, the reporter learned that for the ticketing website to refund the fees of the complaints have been high, the same fares different conditions of return to change. But the reporter inspected the CAAC website found that the refund fee standard is actually not without regulations can be.

According to the China Civil Aviation Administration order 49th, China Civil aviation passengers, baggage domestic transportation rules, passengers in the flight rules of departure time within 24 hours, two hours before the request for refund, the fare of 10% of the refund fee, in the flight required to leave the station within two hours before the request for refund, a fare of 20% refund fee , after the flight stipulated departure time request refund, according to the Mistake machine processing.

For the unified organization of the number of more than 10 people, the voyage, flight date and flight of the same passengers, the highest can be charged 50% of the ticket fee. However, no one has expressly requested that passengers not be allowed to sign off before Take-off.

In addition, the Beijing Municipal Bureau of Trade and Industry in 2011 published 27 kinds of unfair consumption format clauses suspected of breaking the law, which expressly mentions that discount tickets can not be returned and changed to be the Overlord clause. After the consumer bought the air ticket, is equal to and the airline signed a air transport contract, even if enjoys the discount, does not affect this kind of contract relations, in the contract fulfillment process, according to the contract law stipulation, the consumer has the right to propose the change contract or the cancellation contract. Newspaper reporter