Ctrip response to CCTV: Guests choose the package, there is a clear logo

Absrtact: Yesterday, CCTV exposure Ctrip ticket refund fee up to 90%, and airline regulations do not match. According to Kaulajun, this is at least the second time CCTV on similar issues on the report of Ctrip. Ctrip responded that the launch of the travel package products

Yesterday, CCTV exposure Ctrip ticket refund fee up to 90%, and airline regulations do not match. According to Kaulajun, this is at least the second time CCTV on similar issues on the report of Ctrip.

Ctrip responded that the introduction of travel package products intended to provide guests with a richer choice, the price is more competitive. Because it is a combination of tourism products, travel packages and change the rules of the reservation and ordinary separate booking of different tickets, guests choose the travel package, the product booking page can find a clear logo, clearly show the product of the withdrawal and change rules.

At the same time, Ctrip said, for guests who want to book a separate ticket, Ctrip also provides such as "business optimization" and other products, guests can travel according to their own needs to choose.

and said that the purpose of the introduction of the travel package is to adapt to the development of leisure tourism, simplifying the passenger booking experience. According to its long-term customer research and data analysis, there are 20%, 15% and 10% of the ticket guests in the purchase of air tickets to be able to complete the insurance products, Ctrip gift card or destination tickets booking.

In fact, the problem is a long-standing one. Some people in the industry said that similar special ticket refund policy is the unspoken rules of the entire industry, other purchase ticket site also exists in this phenomenon, the cause may be on the platform to sell ticket agents, to increase sales to obtain commission rebate points.