Ctrip Tourism Network Service attitude is not clearance, netizens have raised dissatisfaction

"A large number of Ctrip booking Sanya tourism guests are stranded in Haikou airport, air tickets hotel fees have been paid off, now the airline regardless of, Ctrip company also ignore." Please say it! Find out! "Netizens posted this message on Weibo, causing concern.

South China Sea Network reporter recently contacted the netizen, the Netizen said in Ctrip travel online booking Sanya free line package, ride 9 points 50 Shanghai Auspicious Airlines HO1177 flight, is expected to be 12 points 45 to Sanya. Due to the weather, the aircraft was ready to drop at Haikou Meilan Airport. At about 2 o'clock in the afternoon, the airport and the airline did not give any explanation. After the stranded passengers intend to take their own high-speed rail to Sanya, Hope Ctrip originally provided the pick-up service to Sanya high-speed railway station transfer, but Ctrip staff attitude is bad, said the company stipulated that the high-speed rail station can not transfer. Helpless, netizens reached Sanya high-speed rail. So far, Ctrip has not given reasonable explanations and responses. "Do not want to cause a one-sided problem of Ctrip to destroy the entire holiday." "The Netizen who prepares to come to Sanya to have a honeymoon said to the reporter.

Coincidentally, another booking Ctrip Sanya free line of netizens also encountered the same trouble. Yesterday in bad weather situation, netizens in the morning 10 to Ctrip Travel Network telephone, Ctrip guarantee Take-off and landing no problem. 7 o'clock in the afternoon Xu, the aircraft due to Sanya rainstorm prepared to reduce haikou. According to the Haikou ground staff revealed that from 9 a.m. in the morning no flight to Sanya, 18 flights to prepare the Haikou, nor a flight to take off again. "Today 10:30 A.M., call customer service also said that the plane take-off and landing no problem, is withholding or deliberately fraudulent customers?" Netizens complained angrily. "Chinese consumers are so good at bullying?" In order to make money all disregard! ”

It is understood that Ctrip is listed on the Nasdaq in the few Chinese service companies, the main hotel reservations, air tickets booking, tourism services three major business, but recently repeated consumer complaints. Shanghai Industry and Commerce Bureau to stop the first batch of consumer "Overlord clause" has been in the past one months, similar to traffic or weather reasons caused by travel changes or cancellation of the tour operators do not bear the responsibility of this overlord clause, still hidden in the major travel sites.

South China Sea Network reporter contacted Ctrip Sanya Branch, the person in charge responded that this is not their processing scope, does not go to the high-speed rail to meet the customer is because the company has the stipulation. The reporter also contacted Ctrip Shanghai headquarters, the person in charge avoids the question, indicated that must know the passenger's order number to solve the problem, for the traffic climate reason, causes the trip change or the cancellation responsibility to be specific analysis according to the concrete question.