Ctrip, travel packages are not your shield.

CCTV financial channel today exposure Ctrip Air ticket travel package is not according to the airline regulations, charge passengers high refund fee, the highest range of up to 93%.

This is already within half a year because of the refund fee issue for the second time by CCTV criticism. As early as the middle of July 2014, CCTV broke Ctrip's ticket collection high charges trap. At the time of the report, CCTV pointed out that Ctrip use package mode drilling "loophole", not only to charge more than 3 times times the airline refund fee, but also in the form of tying travel coupons to collect more passenger fees.

Did not expect six months later, Ctrip's ticket package not only did not get rid of the reputation of the trap of refund fees, but also intensified, refund fees up to 93%, so that refunds of passengers suffered increased losses.

Travel packages become a shield for carrying blocks high refund fees

According to the provisions of major domestic airlines, in addition to special specials, the general ticket refund fee of 5%-10%, the highest not more than 20%. Ctrip Dare to charge up to 93% refund fee, external caliber is: Travel package is not a ticket, so do not support the provisions of the airline. This is a legal loophole in the practice of chicken, because in accordance with the regulations, air ticket agents to sell tickets may not be priced, but the right to travel products (including the products containing air tickets) pricing, and formulate a policy of withdrawal. This rule also becomes ctrip to increase the sale of travel packages, and charge high refund fee excuses.

Back to the topic of travel packages, although the so-called package products include coupons such as additional products, but the core is actually air tickets, the vast majority of passengers to buy travel packages is also the goal of the ticket. This seemingly does not have too big market demand of products out of the main reason is to carry Cheng Ping on stage with the ticket agents need to collect high refund fees to make money.

In accordance with the provisions, ticket agents need to buy prices to sell tickets, although some agents privately increase sales, but because it can not be higher than the official website of the lowest price, in the sale of tickets this piece, agents are basically a loss of business. The result is that agents need to package the form of sales package transfer machine, insurance, vouchers and other ancillary services, and charge a high refund of the form of money. The direct point is that Ctrip's travel packages are designed to allow travelers to spend more.

According to the industry estimates, every 10 tickets in the 1 are very likely to refund or change, the high price of the refund of the ticket agent to become the main source of profit. In other words, Ctrip on the high refund fee is not afraid of passengers refund, but waiting for passengers refund, agents have money to earn, Ctrip can also be a cup of soup.

Ticket agents have the survival pressure, Ctrip also has performance requirements, even if the country's provisions are unreasonable places (ticket agents can only buy the price to sell tickets), but also can not be used to entrap consumers profit, this is the lowest bottom line.

It's not worth the passengers for the performance of the Overlord clause.

Ctrip customer service in response to CCTV questioned said that the travel package after the reservation has a consent clause, confirmed after booking to be shown at the time of the return of the policy to deal with refund.

This is a typical form of contract infringement of consumer rights and interests, commonly known as the Overlord clause. This format contract often lists a large number of various provisions, a high proportion of the refund fee is only one of them, and the majority of passengers by virtue of the trust of the Ctrip brand, often will not be a closer look at the direct click Confirm Agreement. This is the same as when you install software on your computer, you must agree with the software provider's user agreement, the majority of cases will not cause problems, but once there is a dispute, Ctrip will be confirmed as a passenger in the format of the contract as a charge of high refund fees justified. Even if the lawsuit, the passenger also had to recognize.

Ctrip's net profit fell 42% in the third quarter of 2014, and since the end of November 2014 the share price has also been down, and the current share price has fallen by more than 33% from the highest point in a year, and is sure to carry great performance pressure, but the market capitalisation of more than 6 billion U.S. For the company's temporary performance of the ticket agents, with travel packages this trick and the Overlord clause to charge more than the provisions of the refund fee, now may be more money, time long lost the hearts of the public.