Customer service year upgrade plan million network standard station is not satisfied with a full refund

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Following the implementation of the March 15 "President Service Day", today, China million network again launched the "Customer service upgrade Plan", the commitment to standard Station Service is not satisfied with the full refund, a comprehensive upgrade of customer experience, protect the interests of users, so that users experience gold quality services.

It is understood that the 2009 China million network full implementation of the "Investment Customer" program, by reducing the network threshold, let users and other ways, successfully help 310,000 of small and medium-sized enterprises in the Internet to carry out network marketing. After the success of the project, China million network in the "Investment customers" on the basis of the company's development objectives to further upgrade to "customer service", and the development of a series of large-scale projects involving a large number of departments.

In the new plan, China million stressed that the promotion of customer experience is embedded in the service of all aspects of the consumer to provide protection. "Standard Station service unsatisfied full refund" is one of the important initiatives in the plan.

Over the years, China's million-net initiative for its own "pick", has been constantly improving customer service levels, found in the product design of the lack of space. From the national recruitment "mystery customer" to buy million network products, monitoring pre-sales Sales commissioner's business level and after-sale customer service attitude of integrity, found that the problem quickly improve.

From "Mystery customer" to "full refund", China million network is designed to allow users to participate in the supervision, and constantly for the real control of the quality of Terminal Services, promote service quality promotion constantly make efforts.

The new plan on the one hand to protect the interests of users not violated, to get the expected site. On the other hand also in the requirements of the website sales Commissioner to standardize services, monitoring site designers to complete the commitment of the user requirements of the construction station services, China million network standard website Building Division director Jiang Xiaopeng said.

Through the "Build station is not satisfied with the full refund" plan implementation, users in China million network selection standard station services no longer worry about, in other sites company frequently occurs in the Web site function development is incomplete, or the site design is not satisfactory and so on. This and the current domestic hundreds of thousands of small construction station company and construction Station Studio, "in order to survive and profit, to customer false commitment" service formed a sharp contrast, is China's construction station industry from the rough management to the development of good faith great progress.