Dangdang Gift card Stolen compensation progress slow service poor

This June, Dangdang was the explosion of user information leakage, many of its users gift cards are stolen, and follow-up to solve the situation has aroused concern, but Dangdang has no compensation or compensation policy issued. "Every time I call Dangdang customer service, the other side said that there will be related departments contacted me, but in fact, was fooled." "The miss of the stolen number is dissatisfied with the delay resolution of Dangdang.

Consumers：

Compensation for slow progress and poor service

"My gift card was stolen a few months ago, but I haven't been compensated yet." Miss Dong told reporters that in June, when the information leaked in the storm, her when the gift card has also been stolen, stolen brush also has one months, every time she calls to solve the customer service requirements, the other party to give the reply is related departments will deal with, but she did not receive the relevant departments of the telephone. After many contacts in Miss, Dangdang promised to pay compensation, also said that will send a memo to Miss Dong, "but I have received nothing." According to miss, there are many victims like her, and they have created a special group to discuss the solution.

Mr. Yang was also exposed to the information. "The first is Dangdang customer service called me to say that my gift card has been stolen risk, let me have a look." "Mr. Yang introduced, inquires when he found someone to use his card in Shanxi place order, but the order was eventually Dangdang intercept, then the thief will cancel the order." Although Mr. Yang still has 350 yuan in his gift card, he is unable to use it for consumption, "the account appears to be locked." Subsequently, Mr. Yang repeatedly contact Dangdang customer service, but have not been answered and resolved.

Dangdang：

No compensation only compensation

"Now the police have not investigated the real cause, our analysis is the hacker number, so not all the responsibility in the when, we can only say that compensation is not compensable." "This month, 21st afternoon, Dangdang public relations manager Leaf Boat told reporters, the reason is not to compensate, because the police are still waiting for the investigation results, but this process is too long, some users do not want to wait, at present, Dangdang has begun to compensate the process, but only according to the user's different circumstances do different processing, There are no uniform ways and means. For information security issues, leaf Boat said Dangdang has begun to update the background, and hope that the situation will improve in the future.

Although received such a reply, but the reporter gave Miss Dong's gift card number to the leaf boat, he did not give the progress of the information note, said only in the process. And the online dissatisfaction of Dangdang is still very much, netizens "grumpy skin" said to Dangdang very disappointed, "Dangdang don't go to play what price war, user account is stolen, compensation process cumbersome, even the ability to deal with a good complaint".