Dangdang half a year encounter three times information stolen: The user holds the regiment to seek the safeguard

Earlier this year, the user's gift card was stolen by Dangdang (Weibo), in March and the recent collapse of information leaks mire.　　A number of users have been told to steal the brush, "although Dangdang CEO Guoqing (Micro Bo) personally to our message, promised to arrange staff handling, but is still not resolved, we can only set up their own rights alliance, if necessary, will also consider the use of legal means to safeguard rights."　　Mass user information streaking "My when the gift card because your server is attacked, lead to user information leakage, steal brush, there is still thousands of yuan inside the card, I have three times to call when customer service, but they all answer to this irresponsible", a Dangdang users in January this year revealed that their account security risk. And in late March, the same theft brush incident again appeared in Dangdang, it is understood that at that time a number of users reflect their own gift cards inexplicably deducted from the balance under the list to strangers, and even registered mailboxes have been modified, and the announcement of the order screenshot.　　In this case, when the balance of the frozen account is used, the commitment will be fully compensated. However, the above commitment has not yet again to the recent theft of the brush of Dangdang users mentioned. Reporter recently in micro-blog, forum found that dozens of users said it when the gift card stolen, each person was stolen brush amount from dozens of yuan to thousands of yuan. In order to solve this problem earlier, I also @ Dangdang guoqing, he also replied to me, said ' sorry, please put your registration account and contact letters me, I let the staff for your processing, thank you!　　", but did not see Dangdang's people to take the initiative to find me Ah," the user Miss Chen told reporters.　　The user is forced to hold a regiment to seek protection "from complaints to now has been nearly one months, my account is still unable to log in, Dangdang customer service told me they have reported to the police, let me continue to wait, customer service said ' unless the police go to when the case, otherwise when there is no more as", another user Mr. Lu is obviously dissatisfied when the processing mode. Reporters from the microblog found that the current when the gift card stolen situation is still happening.　　Reporter from Dangdang public relations department learned that the current for the June gift card stolen events, Dangdang no compensation plan, still waiting for police investigation results. In this respect, Weibo called "The Little Buddha in Hell," said the user, "I think we are the victims of the need to form an alliance of rights." In fact, there are few consumers with the same idea as the user.　　According to the reporter understand, currently has more than 20 users set up a rights alliance, hope to rely on the group to seek compensation.　　"I once wanted to go to the police, but the Public security bureau said that the amount of stolen brush is less than 1000 yuan, refused to accept, relying on me a person's strength complaint is too weak, I hope we all unite to solve this matter," Mr. Lu's complaint seems to be more helpless. It is important to pay attention to the importance of information security, in addition to Dangdang, in fact, the recent Jingdong Mall (micro-bo) and 1th stores, such as a number of electrical business sites have been exposed account information stolen, respectively, causing the user varying degrees of loss. "We want to work with the electric dealers to prevent the occurrence of such incidents, but we cannot understand and accept the failure of the electricity dealers," said the user.。 China Internet Association Credit Evaluation Center Legal Advisor Zhao Occupation of this expressed recognition, "no matter what causes the user account to be stolen, after receiving the user complains the website should handle promptly to prevent the loss to expand, in addition, the website should be liable for the loss of the user, including returning the gift card which has not been consumed,　　Also includes the consumed part ".　　At the same time, E-commerce, mobile internet expert Dongyang also said that to solve such problems not only to improve the relevant laws and regulations, but also the need for E-commerce sites in the network platform data structure security, users and third-party security software to increase investment. Commercial newspaper reporter Wei/Wengaupeng/photo