Dangdang is exposed to the user account information again leaked, so that Dangdang users information security issue was again discussed

Event One

Account information leaked gift card stolen

In March this year Dangdang was exposed to the user information stolen only 4 months, recently Dangdang was once again by netizens complained of information leaked.

According to China's e-commerce complaints and rights of public service platform received netizen to Dangdang complaints show, Ms. Xu said, July 2 afternoon in Dangdang shopping, found that the account password is not correct, and then to verify the mailbox back to the password, found that the verification mailbox was stolen, after the recovery of the verification mailbox password, through the verification mailbox back when the account.

But the balance of the gift card in the account is only 2 yuan, has been stolen on June 17 by the stranger named Chen, involving order number: 4574043502 and 5.

Ms. Xu then call Dangdang Customer service, customer service said in 24 hours to reply. July 3 Morning customer service replied that has been reported, waiting for police to deal with.

Account stolen when no compensation scheme

Reporters noted that the recent encounter like Ms. Xu this situation is really a lot of netizens. Reporter recently in micro-blog, forum found that dozens of users said it when the gift card stolen, each person was stolen brush amount from dozens of yuan to thousands of yuan.

In order to solve this problem earlier, I also @ Dangdang guoqing, he also replied to me, said "Sorry, please put your registration account and contact letters me, I let staff for your processing, thank you!" ", but did not see Dangdang's people to take the initiative to find me AH." "The user complained," said Miss Chen.

It is understood that the gift card payment will be sent to the binding cell phone message notification, I did not receive any notice that the mobile phone has been bound to other numbers, but the binding to other numbers, is required to send the original mobile phone authentication code, I have not received the verification code. Therefore, for such a theft incident, many consumers think that is due to when the omission, resulting in my mobile phone did not receive timely information, can not timely know the theft of gift cards, resulting in property losses.

According to some users, currently Dangdang CEO Guoqing has personally given these users a message, promised to arrange staff handling. However, the reporter found that the problem continues to steal the number. In this regard, Dangdang Public Relations department said, currently for the June gift card theft incident, Dangdang no compensation plan, still waiting for police investigation results.

Event Two

Manager of the ladies ' room photographed caught

On the same day that the Netizen complains the account is stolen, a "Dangdang product manager Latent Everybody net secretly photographed the ladies ' room" The microblog caused the netizen widespread attention.

According to the witness, Mr. Wang, June 29 8 o'clock in the evening Xu, in Beijing Jingan Center 10 floor of his office, he heard the girls scream corridor, then came out to see exactly, happened to meet a female colleagues back, told a man with mobile phone secretly photographed the ladies ' room, so he and several male colleagues will go to take it down.

He was wearing his slippers and his work card with Dangdang in his pocket. Mr. Wang said that the work permit showed that the man is located on the 9 floor of the Dangdang product manager Zhang, was caught after Zhang kneeling kowtow begging for mercy, and tried to stand up to escape, but eventually stopped.

People familiar with the matter said that the person had been photographed many times before, was caught in the current pocket with a work permit, but the incident he was not in the office of Dangdang, but in the same office of another Internet company. The party is now in police custody.

After the incident, Dangdang through the official micro-blog statement said, online exposure Dangdang an employee suspected of peeping misconduct, Dangdang attaches great importance. The incident took place at the time of work, outside the office floor of Dangdang. At present, Dangdang has suspended the staff.

In addition, July 2 night Sina certification data showed as "Dangdang CEO" guoqing in micro-blog confirmed the man as an employee. Weibo said: "This offender is my colleague, the Digital book Business Department, work hard!" Apologize to the disturbed girl! Look at this staff to cheer up, again straighten 1.9 meters body, I was 26 years old also made mistakes. Thanks to the daily (603000, share bar) in the report to hide its name! such as the release of video can delete this paragraph, I would like to kneel thank you! ”

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Problem frequency exposure Management Short board

Insiders believe that Dangdang has been exposed to these problems, and business management defects are not unrelated.

Reporter noted that the past year Dangdang brain drain serious. April 17, 2012, Dangdang CFO Yang Jiahong resigned. When Yang Jiahong joined the IPO in March 2010, the mission to escort the IPO had been completed, and now Yang Jiahong has joined the Kai UK network in charge of IPOs.

Before Yang Jiahong, COO Huang Jo resigned in June 2011 when the company's management structure was transformed into a business model. Huang Jo joined in March 2010 when, responsible for the publication of merchandise, Department of merchandise, promotional department, website sales department and other departments work. And the background of management structure adjustment, it is when to play 3C price war with Beijing east.

Executive turnover easily affects employees

Industry analysts said that for a listed internet companies, senior executives from the external or internal, will have a very large impact on the company, including stock prices, corporate image, market recognition, staff psychology and so on.

A foreign company's HR director, Mr. Wu told reporters, today, most enterprises in employing the issue of more value or personal ability and work experience. This is reflected in Dangdang also more obvious.

Reporter in the most recent issue of the well-known job title "You mo Genus" found that when the job-seekers ' qualifications is not a prestigious university, Dangdang on-site recruitment director will immediately light, and will not care about the job seekers work experience and other aspects, in their view, the education is the first.

And in personal moral and psychological issues less attention, even never cared. This often will be after the development of the enterprise buried "time bomb", not only delay the work, but also affect the entire enterprise's reputation and image.

Current management problems of electric business enterprises

Account leakage problem, also reflects that Dangdang does have defects in management. At the end of July 2011, at the beginning of August, Dangdang had three consecutive prices of Wulong events. From "One Yuan Andy Shoes", "110 yuan Samsung mobile phone" to "children's book Promotions" event.

This March, Dangdang and into account stolen events, more than Dangdang users revealed that their own accounts suspected secretly stolen brushes, not only inexplicably deducted the balance under the single to strangers, even registered mailboxes have been modified, resulting in the inability to recover their account.

According to the introduction, Dangdang officially opened in 1999, online sales of merchandise, including Home department stores, cosmetics, digital, home appliances, books, audio-visual, clothing and maternal and child dozens of categories, more than million kinds of goods, in the library to reach 600,000 kinds of books.

In this respect, China E-commerce Research Center online shopping rights expert Yia Jianfang said that the protection of user information security is the responsibility and obligation of the electric business enterprise. In addition, the Electronic Business enterprise frequently appears the account theft event, exposes the enterprise in the management as well as the technical flaw, urgently needs to arouse the attention.