Days run intermediation contract letter Cloud to help financial peer-to-peer efficient management

Recently, the letter group and China's leading managed call center and cloud services provider-day-run intermediation contract, the Yi Group will be based on cloud computing SaaS model of the "Call Center +t-care Service" portfolio to enhance the company's management capabilities and service capabilities, Establish the image of the leader of financial Peer-to-peer domain in cloud computing era.

It is reported that the letter group is China's leading personal credit loan consulting and management professional service platform, service network throughout the country more than 30 cities. The two sides signed the city for Beijing, Shanghai two places. Days of the financing call center cloud services, mainly in the letter group's sales team and customer service team to help management to improve management efficiency and service level.

Days run financing general manager Wu pointed out that as the first to provide cloud computing call center of the enterprise, days run intermediation call center application has been very mature, in the Enterprise Sales center and Customer Service Center application has reached the industry's highest level, has already served thousands of well-known enterprises, including Baidu Network, HC Network, Ping An insurance, etc. to the customer service team and the electrical sales team the most demanding enterprises.

At present, with the development of the microfinance industry, microfinance companies are increasing, says President Downing. Therefore, the quality of service and management capacity has become the key to success or failure of the enterprise. Days Run intermediation call center recording, reports and other functions, can enable the management of the group to listen to, visible, anytime, anywhere monitoring sales team and customer service team work quantity, work quality changes in order to regularly summarize and adjust, improve management efficiency and quality of service.

Analysis of the industry, the letter group's service concept is the world's most advanced credit concepts and models into China, to provide consumers with innovative, high-quality credit products and services, which requires a very high level of customer service. Day-run financing call center cloud services, not only to turn the customer to the right people to answer, play screen function, you can also pop-up customer details in order to enable customer service staff to quickly provide customers with the required services, so that customers get the perfect service experience.

Meanwhile, in the sales management, the days of the managed call center of the CRM function, to complete the classification of customer information management, easy to trust group sales Department and customer service Department of decision-making through customer records, arranging a series of customer care and two sales, thereby promoting marketing efficiency.

The letter group mainly provides the whole credit management and wealth management service for customers, and the whole communication process is very important. Days Run intermediation call center has a strong demolition, strong plug, multi-party calls, monitoring and other functions, easy to customer service personnel, electrical sales personnel and customer communication problems, to obtain the timely support of marketing managers, can effectively improve communication efficiency and single rate. Whether successful or unsuccessful, these recordings can also be used as training materials and cases to help sales and customer service personnel improve sales and services skills.

Recently, Yi Shun group won the "21st Century China's Best business Model Innovation Award", which is inseparable from its excellent management and service support. Cloud Call center, not only make its management in management, marketing, service, etc., work clearly quantifiable, easy to monitor and management. Policymakers can improve the next level of marketing according to the system's powerful data recording and statistic functions.

(Responsible editor: The good of the Legacy)