Days run intermediation sign star morning rush Cloud call center to help electric business giants

Recently, the day-run financing and China's well-known E-commerce logistics company, "star morning, Xin Feihong" (hereinafter referred to as the morning rush) to achieve cooperation. In the future, the star morning will be through the day to circulate the call center cloud services, to enhance the company's overall service level and management level, in order to Taobao and other electric giants to provide better logistics services.

It is reported that days run is China's leading managed call center and cloud service provider, is the first to provide a managed call center enterprise. E-commerce industry is one of its key areas, and has a professional team, currently has services Yu Huicong Network, Happy NET, the public comment network, such as many well-known customers. Recently, also signed a micro-mission logistics, has completed its national Call center deployment.

According to the introduction, the Star morning rush by the original house urgent send Chairman Chen Ping to create, focus on E-commerce, business-to-business Courier services, and access to the Alibaba injection. At present, the company around One-third delivery volume from Taobao. At the same time, the company also serves in Acorn International, red children, Daphne and other electrical commodity cards. Therefore, the pursuit of high-quality services has become a star morning urgent development of the most important.

The cooperation, the star morning is very important to the days of the circulation of the call center services, including IVR voice navigation, customer data bomb screen, telephone recording, customer data management, statistical reports, monitor seats quality inspection and other functions. Cooperation between the two sides, the first deployment of the city for Beijing, the number of specific seats have not been disclosed.

Industry insiders pointed out that the day-run logistics call Center cloud services, will become the Morning star rush push the "Cloud Express" platform to provide cutting-edge services to protect the basic. The "Cloud Express" platform is dedicated to providing safe, efficient and low-cost transactions between all buyers, sellers and service providers. The combination of double clouds is an important symbol of the application of cloud computing in the e-business industry.

Wu, general manager of the days of harmony, said that the stars are fast to develop rapidly, the network, the rapid expansion of personnel, as well as the increasing volume of delivery, the service and management of its new challenges. Days of the financing of the call center services, not only the morning of the early rush to do the hardware and software equipment investment, late operation, maintenance and upgrade costs can be controlled. Moreover, according to the company's business needs, at any time to increase or decrease the number of seats, can help it greatly improve the management efficiency, reduce operating costs, just in line with its development needs.

Star Morning Urgent then a person said, improve communication efficiency with customers, has always been the company to deal with competition and homogenization of the bright spot. Days run a call center to provide the role of the bomb screen, can make the star morning emergency customer service personnel quickly grasp the details of the caller, quickly provide customers with the required services, so that customers throughout the process to get the perfect service experience.

In addition, in the quality of customer service improvement, the star morning rush through the days of the managed call center, can clearly record customer service and potential customer telephone communication process. Success or failure, can be recorded to find the reasons, these recordings can also be used as training materials and cases, to help the star morning to improve customer satisfaction.

At present, the morning of the star of the country has 150 transit point, the network of 3,800, day-run intermediation call center services, but also to achieve the distribution of multiple points, unified management. Background powerful statistical functions, so that the total number of calls, has not been received, call area and other telephone information at a glance. Help management easy to achieve background remote management, anytime, anywhere on the staff's work quality, service content to carry out a complete control, improve the company's management and control capabilities.

With the emphasis on service quality of the electric business industry, the cloud call center has gradually infiltrated the industrial chain through the advantages of simplicity, ease of use and cheapness. At present, the days run accommodation services customers, not only covers E-commerce platform service providers, platform merchandise providers. Moreover, many E-commerce logistics enterprises are also beginning to use. It is not difficult to find that the application of the electric business industry has gradually become popular.

(Responsible editor: Lu Guang)