Dell set the error price to buy a computer for six months without shipping no refund

New Express reporter Hong Wen recently dell in Taiwan, China, China and Hong Kong, such as the occurrence of a series of direct sales of the site, coincidentally, consumers Mr. Ye recently also reflected to this newspaper, the end of last year, Dell China's mainland web site to the wrong price of a notebook computer, he also "snapped up" a Taiwan, but half a year past,　　Dell has not yet been shipped to him in accordance with the "Oolong price", even when he asked to cancel the order to take back the payment, the process is also quite troublesome. 5000 Yuan Blu-ray optical drive "free to send" Mr. Li told reporters that November 21, 2008 he found a "experience Blu-ray HD" promotional campaign on the Dell Mainland official web site, including one model for the Inspiron 1525 Dell notebook Price is very "favorable" : The standard combo optical drive is replaced with Blu-ray burning optical drive, the whole machine price has not increased, but reduced by 1049.49 yuan. That means Dell has sent a 5000-dollar Blu-ray drive to consumers "free". Mr. Li realized that the Dell website had set up the Oolong, but he had placed the order according to Dell's "Oolong price" and paid 3748.45 yuan with the credit card immediately.　　Mr. Lee also received a message from Dell customer service that said "order accepted." However, Mr Li's "good fortune" has not been sustained. Then he received a call from Dell's customer service. said the above order price error, is a contract error, for deviation too much value of the contract Dell has the right not to execute, and to Mr. Li proposed four solutions: first, the customer increase of 500 yuan, the original order of the T3200 processor replaced by the T5800 processor, Other configuration is unchanged; second, the customer return a single, Dell refund as soon as possible; the third is to replace the Blu-ray burning optical drive in the original order with the combo optical drive; If the consumer insists on maintaining the original order configuration, Dell will forcibly cancel the order. In this regard, Mr. Li thinks that Dell is based on upgrading the processor to the consumer more than 500 yuan, there is compensation for the blue light Burning CD-ROM difference suspicion, "two processor difference less than 500 yuan"; Mr. Li cannot accept canceling an order or replacing the Blu-ray burning optical drive in the original order with the combo CD-ROM drive,　　In the end he chose to ask Dell to ship the original order. Six months after the refund also has no door to Mr. Li did not think that this issue of the Dell Wu long order after six months, has not been resolved. He told reporters that since he asked Dell to ship in accordance with the original order, Dell's customer service staff have not contacted him to solve the problem, he repeatedly called the Dell Customer service staff, the results are always asked him to "Wait", "Dell said last year has given me to deal with the comments, I do not accept it can only wait until I accept　　And said that my money is still in Dell's account, and I can continue to use it when I want to. Until recently, Mr Li finally "yielded" to Dell and asked Dell to cancel the order and return the payment, which he once again failed to recall: it was not easy to get the money back to Dell. Mr. Li said: "Dell's customer service staff asked me to provideWhen using credit card to transfer the screen interface as a payment voucher, but how do I know I need to keep the screenshot interface? Then Dale said that I could provide the statement, under the same billing interface, my name, my credit card account, and the transaction information I paid. "But Mr Li looked at the bank's credit card bill and found that the three messages were not available at the same billing interface, and the bank's customer service told Mr. Li that there would be no credit card number and customer name on the bill in order to avoid revealing the customer's personal information. "Dell's background is that I paid the information, they are in accordance with the payment account to return the money is, but now I do not have to provide proof of payment, this is not intended to embarrass consumers?"　　Mr. Lee said angrily.　　The reporter consulted Dell's China company on Mr. Lee's encounter, but until the deadline, Dell Chinese company officials have yet to respond to the incident. Lawyer says the order is not established Dell should give consumer compensation for this, the reporter consulted the legal profession. Jiaschping, a lawyer at the spring and autumn law firm in Guangdong province, said: "The core of the above incident is the validity of the contract concluded by both parties, the contract law stipulates that when there is a major misunderstanding of the contract, both parties may apply to cancel the contract, but the contract can be revoked should be judged by the At the same time, the contract law also stipulates that the party having the fault in the void contract shall compensate the other for the loss.　　Jiaschping that the incident was caused by Dell's error, Dell's fault, should be appropriate compensation to consumers, "Dell should at least pay the customer interest on the loan."　　Did Dale have a problem with the dragon or the inside? In fact, the incident was not the first time that Dell had been in the Black Dragon. Last month, 25th, the Dell Taiwan Web site to a variety of monitors directly hit a 7000 yuan (about 1444 yuan) discount, one of the 19-inch liquid crystal display price of only 500 NT dollars (about 103 yuan), triggering 26,000 consumers frantically snapped up 140,000 monitors.　　10 days later, July 5, the Dell Taiwan website again set Oolong, the original price of NT $60,900 (about 12677 yuan) of the Latitude E4300 notebook price marked as 18,600 nt dollars (about 3870 yuan), again triggered nearly 100,000 orders. At The Dell Hong Kong website, a "small accident" occurred at the end of last month.　　The reporter found that one of its Dellstudio Desktop desktop computer Configuration list, the standard Atiradeon HD 4670 graphics and optional Atiradeon HD 4850 video card spreads only HK $3, that is, consumers as long as more than 3 Hong Kong dollars, can be upgraded to HK $500 of the video card. A number of errors in the Dell offer, Taiwan consumers suspected that Dell is "intentional", that Dell is playing "reverse advertising" to the black dragon Price caused a sensational effect, attracting large numbers of users to order to obtain user information. However, insiders believe that it is notSo simple. Shenzhen Yi Asia Market director Baowenzing told reporters that in recent years, the situation of the Dell website error rate is much more frequent than before, this is an unusual situation. "There may be a connection to Dell's channel reform," Baowenzing Analysis: "Previously Dell is a single online direct, in recent years began to learn HP, Lenovo and other channels for sales, frequent price errors show Dell's background price management problems, the two sales channels of the system has been confused." "He thinks it is necessary for Dell to separate the two price management systems for direct selling and channel sales if it is to avoid further reporting on the price of Oolong."