Discussion on the influence of the website online Customer Service Pop-up window on the user experience

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Recently saw an article, the content mainly discusses whether the website needs to add each kind of Customer service pop-up window. Everyone also debated, each has its own views, the author also has its own little feelings, write to share with you.

First said the site's pop-up customer service, such as users in the visit to the consumer site is a very intuitive user experience, do a good job of user experience need to do a good job of the site's overall shopping flow design. As is often the case in the supermarket, there used to be a guide to follow you blindly to explain, let us do consumers feel very uncomfortable. Do the same as the website, website customer service system should be in what time point pop-up and pop-up way to have a certain stress, pop-up frequency is too high, like to supermarket shopping, customers themselves have not seen the goods, there are shopping guides in your ear chirp, this is very annoying. If you want to say that customers will naturally find us to consult, we can put our contact static design in a site, so that customers feel at ease to visit our website, when you need to contact us by the contact you leave.

Another common way to play Windows is after users have visited the site. We often encounter such a site, when we close the site, it will pop up such a dialog: "Whether to set the site as the home page." This is a mandatory guide behavior, like customers stroll through the supermarket, at the door suddenly be intercepted ask: you need to remember the name of the supermarket, driving route, reputation of its Yue "warm tips", the real "warm" is the initiative to the consumer completely.

In short, do not blindly to guide users, most users do not like such services. Have time to learn more about customers, think about what they really need. Customers can not remember your site may be because of a lot of things still do not perfect, the product is not rich enough or the service is not intimate. If you're doing a good job on all sides, the client will subconsciously write down your site and find you in a variety of ways.

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