Domain Name resolver dnspod work single system online customer service tends to professional intelligence

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With the fierce market competition, more and more service quality has become a major factor in the development of enterprises. For the enterprise that wants to perfect the service, the work order system is a very good customer service way. Since its inception in 2006, the number of dnspod users has surged, in order to improve customer service level, a D-work system emerged.

According to the latest data released by Webhosting.info, January 2013, the domestic domain Name Service provider market basically remained stable. And Dnspod, a DNS provider, continues to maintain its strong growth momentum last year and has now risen to 16.783% per cent. At present, Dnspod already has more than 500,000 users, 100多万个 domain name, daily request quantity nearly 10 billion times.

Dnspod has been committed to providing users with the fastest and most stable resolution services, commitment to 7*24 hours online for users to answer questions, but also it is a multi-channel service users of the enterprise. In order to improve customer service level, dnspod system on-line, customer service tends to professional intelligence.

Work order system is the product of the Times, stronger diagnostic function, real-time online chat, and rich knowledge base, solve the problem faster and more convenient. And today's well-known QQ and telephone customer service compared to have irreplaceable advantages. Now here for you to analyze a D work single system of the four functions:

Automatic diagnostic function

Mainly includes the following functions: WHOIS diagnosis, NS diagnosis, HTTP diagnostics, record setting diagnostics, Dig+trace diagnostics.

Second, online chat function

Just click on the sale (or VIP after the sale) of the icon, you can achieve and sales (or VIP after sale) online chat function, more convenient and faster than the enterprise QQ.

Third, the Problem wizard function

Mainly include: functional introduction and use of tutorials, sales and technical issues. Rich Knowledge base, all common problems can be found here, no manual processing.

Iv. Submit the work order function

You can submit a work order whether you are logged on to Dnspod official website or not. The submission of a work order is particularly simple: first of all, choose the problem classification; then, fill in the subject, domain name, problem description, upload attachment; Finally, fill in the contact information.

Dnspod related person said, customer service is about to enter a new era of professional intelligence, is the trend of industry development. At present, the Dnspod Intelligent service system is being further developed, in addition to the work order system, more service projects and more powerful service functions are also in sync development.