Dongguan mobile phone complaints according to the first online shopping complaints more

Nanfang Daily News (reporter/Liu Muhua), the city Trade and Industry Bureau announced the 2009 12315 Complaints Report Center received the advisory complaints.　　According to statistics, the center last year received a total of letters from the masses, calls, Internet and other means of advisory complaints 84,963, all kinds of mobile phone complaints high ranking of various advisory complaints, online shopping, telephone shopping complaints have increased. Total acceptance ratio down 12.3% last year, 12315 Center received 5,297 reports, 2628 complaints, 77,038 consultation, complaints reported cases to the rate of 99%, for consumers to recover the economic loss of 7.854 million yuan. Compared with 2008, the total number of 12315 centers was reduced by 12.3%.　　But with the "Dongguan Red Shield Information Network" (www.dgaic.gov.cn) complaint channels opened, the use of the Internet to complain about the number of complaints increased significantly, up to 1852, compared with the increase of nearly twice times. Of the 2628 complaints received last year, the number of complaints in the commodity category was 2160, accounting for 82.19% of the total complaint.　　468 cases of service complaints, accounting for 17.81%, of which, telecommunications services, online shopping, postal courier services are ranked among the first three service complaints. The first phone complaint was last year, 12315 Center received various kinds of mobile phone complaints 898, high ranking all kinds of advisory complaints top.　　The main problems reflected are: mobile phone performance tagging and actual discrepancy, such as mobile phone camera features pixel introduction, Bluetooth Network Service introduction, etc. quality unqualified, such as automatic shutdown, unrecognized SIM card, key failure, black screen and battery standby time is short.　　In addition, the market is flooded with some unknown, counterfeit, old-filled new, shoddy mobile phones, which is another reason for the high level of mobile phone complaints. Internet, telephone shopping complaints increased by 2009, involving online shopping, telephone shopping complaints 208 cases. Mainly part of the illegal elements to cheat money for the purpose, for the foreign consumer inquiries difficult, consumer rights, the high cost of the characteristics of a computer city in Dongguan, a technology company, a telephone shopping company in the name of the Internet, telephone and other forms of sales of mobile phones, digital products.　　They induce foreign consumers to remit money, do not provide goods, or the quality of goods provided is very poor, resulting in loss of property of foreign consumers. Of the 208 cases, 84 cases were falsely addressed and could not be found. The majority of the fooled are consumers in the provinces.　　Consumers know they have been cheated, and only to the public security organs report. Unlicensed operation reported more than the whole year to accept all types of unlicensed operation reported 2,819 cases, accounting for 53.2% of total reported. Unlicensed business behavior is mainly concentrated in catering, retail, services, processing and other industries closely related to the lives of residents.　　The main reason is the complex structure of industrial plant and urban-rural combination, the dispersed management objects, the difficulty of management is relatively large. In addition, food safety reports have increased relatively. After the introduction of the food Safety law, consumers ' awareness of food safety and self-protection increased markedly, which led to an increase in the report. Food class last yearReported 838 items, an increase of 0.6%.