East Mall gift Card is accused of playing word games suspected of fraudulent consumers

Fast road network September 27 News this afternoon, there are netizens to the rapid response network, buy the Jingdong Mall gift card in the purchase of goods, can not be used to pay, and in the purchase of gift cards, Jingdong Mall activity page shows enjoy unlimited free use, Jingdong mall suspected of fraud consumers.

Figure I: Jingdong Mall "gift Card" Sales page (Quick path screen)

Figure II: Jingdong Mall "gift card" use process (quick way Net screenshot)

Figure three: Consumers can only use online http://www.aliyun.com/zixun/aggregation/10694.html "> Payment method" to buy the purchase goods (Fast Pedestrian network screenshot)

According to the speed of the network to understand, in the Jingdong Mall navigation bar, respectively, set: My orders, my Jingdong, installed master, gift cards, enterprise customer options, at the point of the "gift card" option, Jingdong Mall page shows: up to 15 months of validity, more than 200,000 kinds of goods of mass selection, can be used with other coupons convenient; Enjoy unlimited free use. The official website in the prominent position does not see any annotation, the gift card cannot buy the commodity, instead the Jingdong mall official propaganda "The gift card may use with other coupons simultaneously, moreover enjoys the entire audience unrestricted" lets the consumer think, the gift card should equate with the card can use unconditionally.

In response to netizens, in the rapid network call Jingdong Mall Phone purchase hotline, two phone lines are abnormal, and can not be connected. And in the fast-transit network after a long wait for the 400 national customer service call Jingdong Mall, Jingdong Mall customer service staff said, buy goods can not use the "gift card" purchase. In the speed network, the official page shows "Enjoy unlimited free use", group buy whether the whole range of time, customer service staff said, buy goods can not use gift cards, gift cards can only buy the goods in the hall. In the speed of the network to ask whether there are related to inform gift card can not buy goods, Beijing-East customer service Tactful said no, the inconvenience caused to consumers please forgive.

Through the speed of the network, in the Jingdong Mall gift card using the flow of display, gift card use process shows: buy goods---> Use gift cards---> Submit orders---> Receipt completion. The entire Gift Card sales page does not have any information about the gift card can not buy the purchase goods, but in the home page Focus location shows: up to 15 months of validity, more than 200,000 kinds of goods of the mass selection, can be used with other coupons convenient, enjoy unlimited free use.

In this regard, the consumer said to be deceived, he thought, unlimited free use, which if not included buy goods should be made clear, and in the purchase of Jingdong Mall gift card, but not subject to any restrictions on the notice. Buy goods in the purchase, the direct jump to the "online payment" page, and can not use gift cards to pay, Jingdong Mall is clearly in and consumers to play word games,

In the receiving speed network it legal experts, China Network Law Network chief legal Adviser Zhao occupation, he said to speed, first, consumers buy gift cards that and Jingdong Mall to establish a contractual relationship, one of the obligations of Beijing East is to fulfill the commitment to ensure that gift cards in addition to the validity period can be unrestricted use; The consumer in Jingdong Mall above the group buying activities, the payment method is not a gift card, in fact, is limited to the gift card to participate in group buying, which violates the contract, is a breach of law, should bear the responsibility of breach; Finally, if the move is deliberate, it constitutes fraud, Consumers can claim the double liability of Beijing East according to the Consumer protection law. If it belongs to the prior development of gift card sales rules negligence, should also abide by the established contract, but also belong to the rules of consciousness and awareness of the law is not enough.

This article is reproduced from China Internet industry social media-speed network: http://www.sootoo.com/content/175699.shtml

(Responsible editor: Liu Fen)