ebay "Lift the Door" puzzle unresolved: the abolition of customer service chaos appears

South All cartography: Chen Ting ebay sellers "lift is blocked" looming industry risk, Taobao can be immune?　　A "Lift the door" event, the ebay seller to overwhelm the trust of the last straw. Last week, ebay "Lift the Door" was exposed, the seller of their own accounts from September 21 began to appear failed to account for the phenomenon, ten days in nearly 300 sellers worried, complaints did not, the end can only rely on the establishment of QQ group to discuss countermeasures.　　It was not until the evening of October 10 that ebay made its first public case. So far, ebay has returned to normal, but the "door" triggered by the trust crisis is still brewing. This year and ebay after a complete breakup, ebay has been abolished online customer service, hotline No answer, the closure of community forums and other phenomena, resulting in the external and easy to contact, many sellers said "lift the door" will consider the withdrawal of the relevant electric business platform.　　ebay sellers "to the present blocked", the incident also looms of industry risk, Taobao can be immune? "Lift the Door" puzzle unresolved "lift the door" has been temporarily resolved, but the establishment of the QQ group has not been dissolved, it has become ebay sellers hold a group of heating the only platform.　　September 19, ebay Stickers Informer a notice, said due to the mid-Autumn Festival and the national Day during the gateway service providers to stop the processing, so September 27 to October 7, the application will be postponed to October 8 processing. "But on 27th, ebay suddenly again issued a notice, claiming that it had a technical failure, the 21st start of the funds can not be presented."　　"A seller from Guangdong told reporters in south, at that time immediately contacted the ebay cooperation Third-party payment platform Quick money and Yeepay to verify, the results of two are clearly informed that the current platform of bulk payments to the banking business and function of all normal, as long as the relevant accounts of the enterprise sufficient funds, can initiate bulk payment. The seller, who has been operating on ebay for more than 4 years, first encountered such a situation, "most of the previous period is not to play money, after the end of the holiday on time to the account." "Is ebay's money out of the question?" The question quickly spread among ebay's sellers.　　The seller estimates that the total amount involved in the "lift-door" amounted to $8 million. A dilemma. As of now, ebay has completed the October 8 and prior to the completion of all the application, to resume normal. The ebay explanation is that "the system upgrades, causing users to submit applications for processing delays." "But this has not calmed the concerns of sellers, and some sellers have even had the idea of fleeing quickly."　　One seller believes ebay may not have a financial security problem, but at least it is in a state of lack of maintenance. There are insiders to the South reporters that the current Tom's focus has been placed in the Mail network (Tom Group and China Post joint venture in 2010), ebay switchboard and office sites are merged into the Mail network.　　and "door-to-door" during the outbreak, the seller revealed to go to Tak Ping Road of the Mail network, to find the ebay operations to seek a response. The reporter then called ebay to inquire why it was not in a timely response to sellingHome concerns, ebay people replied: "Now mainly to provide overseas purchasing services, overseas purchasing is basically impossible to real-time reply, so the main mail reply." "At the moment ebay for most sellers is" the useless tasteless ", is basically an acquaintance transaction, cost is the only advantage. "Now we open shop are all around the net, ebay these no cost of course can not let go, ebay is not much of the cost of trading fees, and Taobao patted the cost is much more complex."　　said the seller.　　Analysys International analyst Shou sent, from the size of the transaction, sellers in the Chinese market basically do not have to consider ebay, because there is no trade, ebay, from the focus, ebay to purchase mainly overseas, and Taobao is domestic sales for the big. "In fact, Consumer-to-consumer sellers in the choice of platform, the first is to consider which platform can bring more revenue, and then the threshold of entry, so now the sellers will basically Taobao, Pat, Jing Dong, such as the whole network spread out, at the same time to carry out business." On the other hand, each platform in order to control the quality of business on its own platform, but also through a number of rules to restrain businesses, prohibit businesses in other competitive platforms to carry out similar business.　　"Industry perspective what's wrong with ebay?" Founded in 1999, ebay, in March 2002, forged a strategic partnership with ebay, and in December 2006 ebay became a joint venture with T O M online. But this April, ebay withdrew from the Chinese market, ebay showed that "ebay is no longer an ebay-related site in China, ebay for Tom Group's wholly owned subsidiary, the ebay site provides the services are not affected." "But the fact is, ebay April and ebay after a complete breakup, began to chaos." Some sellers to South reporters recalled that the first step is to abolish online customer service, and later transactions often problems, can not be solved in the ebay community forum posted, but later the community forum was closed, resulting in external and easy to contact. "In May or June, when 021-28943588 this office phone, computer Voice welcome words are still say welcome to call ebay, into the summer of this phone answering simply became a mail music net, computer welcome word also changed." "Nancy Reporter Cherius Intern Oujinghong