Electric Business vs Consumer building rights

From August 15 "electric business War" on the day, has been 8 days, the public, Mr. Xu in Bowser online purchase of Gree inverter air conditioning has not yet arrived. Yesterday, Bowser network customer service told reporters: "According to the company's terms of trade, the current consumer and company established between the contract is not established, the right to unilaterally cancel the contract." "At present, the same experience of more than 80 consumers said to collective rights."

The next single success but no goods

August 15 The day of the electric business War, Mr. Xu Shou in front of the computer, to 2799 yuan in the price of the bowser net to buy a series of Gree King Grace 3 3-class energy-efficient style of the cabinet inverter air-conditioning, "at that time the Web page shows that there is goods, orders quickly confirmed, the afternoon show is out of the library." Mr. Xu said that he was just a big price to buy Bowser net. After waiting 2 days, he tracked the order, but found that it was still "out of the library" status.

Mr. Xu repeatedly called Bowser network, but received a variety of responses, "some customer service said out of stock, and some said the system failure of goods, if agreed to compensate 300 yuan voucher can cancel the order; The last time the voucher was raised to 1000 yuan. "But he refused compensation and insisted on returning the air conditioner. 22nd, Mr. Xu went to Bowser network company, the staff with "leadership is not" as a solution.

Yesterday, the reporter found on the internet, Mr. Xu's purchase of air-conditioning, the price is roughly 8,000 yuan.

Consumer construction rights

Mr. Xu will experience sent to micro-blog and forum, did not expect many netizens also replied that encounter the same experience. These consumers immediately set up QQ group, ready to collective rights.

"Yesterday I received the telephone of Bowser net, said that as long as I agree to cancel the order, will compensate 1000 yuan voucher, if do not agree, will unilaterally cancel." Ms. Cui, who had the same experience, said that the initial customer service said that there was a product, let it wait patiently, finally said that the system has a problem, "if there is a fault, why not in the first time to inform consumers?" She had asked the customer to replace the same quality air conditioner with other parameters, but was rejected.

"Strangely, why did someone get the air conditioner?" "According to the user's tips, the reporter contacted a man who has received air-conditioning, Mr. Tang. According to him, 17th Bowser Network customer service also call with him to cancel the order gift voucher, he replied that first consider, "didn't think, No. 19th I received the goods again." ”

Customer Service Answers contradictory

Reporter Call Bowser network customer service. The other party first said that the system failed, the page display error, "In fact, there is no such goods, I hope consumers cancel orders." When the reporter asked why another consumer received the goods, customer service immediately said that the air-conditioning has a small amount of inventory, the system has failed to intercept the problem in time to cause errors. Customer service said, through the company audit and the goods issued, the two orders are set up, "according to the company's terms of trade, the current consumer and company established between the contract is not established, the right to unilaterally cancel the contract." "Customer service also said," There is indeed a problem in the system, not intentionally. Later, customer service said that the reporter will reflect the situation submitted to the Company to further reply. But as of press time, did not receive any reply.

For customer service explanation, activist consumers have expressed their inability to accept. Mr. Xu said he is contacting lawyers, if the Bowser network does not give a reasonable solution, and other consumers will be the collective rights.

In this respect, Beijing Qin law firm lawyer Wang Chenglei said, the net purchase belongs to the sale contract, as long as the two sides reach an offer, the contract is established, "the order passed the system confirmation, is the merchant to the offer approval." She said that the status of the goods issued or being out of the library indicates that the contract is in the execution stage and the Bowser network has no right to unilaterally cancel the contract.

(statement: This version of the article is purely a personal opinion of the author, only for investors to refer to, does not represent the views of the network, does not constitute investment advice.) Investors to operate on this, the risk from the bear. ）