Electric Dealer "Oversold" flash a lot of net buyers

Newspaper reporter Zhong

"Double 11", you are Taobao "oversold" it? Double 11 "period, many buyers finally" seconds "to the baby, hard wait nearly 10 days later, but was told, because Taobao Cat Mall system loopholes, goods appear" oversold ", can not normal shipments, can only give a refund to buyers. Taobao also stipulates that the seller does not need to "oversold" phenomenon is responsible, as long as a timely refund can, this also triggered netizens dissatisfaction.

"Seconds" to the baby was told "oversold"

"In the early hours of November 11, the order was made and the purchase of branded garments was successfully paid after waiting for nearly 10 days, to 20th suddenly received a message from the merchant, said because of" double 11 "cat system loophole found that orders occurred" oversold "phenomenon, can not be shipped for you, please apply for a refund. 21st, "Double 11" after the 10th day of the electric business war, netizens Xu told reporters about their own "oversold" experience.

Ms. Xu has the same experience with a few netizens. In Baidu Bar, Tianya and many forums, reporters have found a large number of "double 11" after being told that the merchandise "oversold" post. From the content of the post is not difficult to see, "oversold" problem has been very common, including Adidas, Jack Jones, Uniqlo, Taiping Birds, hundreds of good, Jeanswest and other well-known brand businesses.

"It should be said that the" oversold "probability is very small in peacetime, because in the normal sales situation, to meet the" oversold "the last inventory, while several people pay these two conditions are very difficult. The shopkeeper of a day cat shop says.

Only refund not compensation is referred to "overlord"

"originally wanted to buy Levi's, compared to buy a Jack Jones." Now customer service A "oversold", Jack Jones and Levi's are gone. Who's going to pay for my loss? Netizens "fengyujian111" words, said a lot of people's voice.

Several days of the tug of battle ready, a whole night to stay up, many days hard to wait, but only to get a business "oversold", but also have to apply for return, there is no other more reasonable explanation, there is no compensation scheme. This makes the encounter, including Ms. Xu, "oversold" many netizens difficult to accept.

In the face of netizens dissatisfaction, day Cat mall official "oversold" explanation is: the emergence of "oversold" This situation the business can not control, and the probability of such a situation is extremely low, so "oversold" situation can not enjoy the loss of stock.

Such a rule is a typical "overlord clause". "A legal person in the provincial capital said in an interview that the buyer has the right to claim compensation regardless of the reasons for the seller or the electric business platform."