Electric Dealer "oversold" loophole or cheat?

Double 11 the past more than 10 days, but the hangover is still troubling consumers, the day cat oversold events are constantly exposed. A lot of double 11 in the days of the cat buy goods consumers recently received a message from the merchant, said because of double 11-day Cat system loopholes, orders appear "oversold" phenomenon, need to apply for a refund. Although some businesses say consumers can apply for a refund and send "red envelopes", but consumers believe that this concerns the credibility of the business. Yesterday, the cat response said that if the 25th of this month, consumers are still out of stock purchases, in full refund, will also receive the price of the commodity 30%, up to 500 yuan of additional compensation.

Modern Express journalist Zhang

Case review

A week after the payment was told that oversold

According to previous media reports, consumer Zheng on November 11 0:11 shopping success.

A week later, Ms. Zheng received a message from Uniqlo Cat flagship store, was told that "Double 11" during the promotion she bought something because of the cat system loophole "oversold", unable to ship.

Ms. Zheng's goods were sold on November 11 0:11, "I checked their sales records, the users who snapped behind me all showed that the purchase was successful, and the product was sold the next day, but said that I ordered the sale." "she told reporters.

In the chat record provided by Ms. Zheng and Uniqlo customer service, customer service insists that the system problem has led to data errors and has repeatedly recommended her for a refund.

Encountered this problem not only Ms. Zheng, in micro-blog search "Excellent Richu sell" word, there are hundreds of complaints.

Selling reasons

The seller claims the system is malfunctioning.

Not only Uniqlo, Adidas, Pathfinder, Gap and many other well-known brands of the Day Cat shop, in the delivery process have appeared "oversold" situation.

For the goods "oversold" problem, the brand when sending text messages, all claimed to be Taobao or day cat oversold, and some said it is the cat side of the system caused by the problem. "I have been negotiating with the cat and are still waiting for an official reply from the cat," Othli said on his microblog on his official shopping network. "The implication is that the sale of the cat is a factor."

Earlier, an Alibaba public relations person has said to the media, the Double 11 order is "payment to reduce inventory" way, when the merchant baby inventory close to 0 o'clock, if multiple buyers at the same time to buy this baby, may appear "oversold out of stock" phenomenon.

As for the real reason for the massive oversold, the cat has no official response, and another PR person just said: "It depends on the case." ”

Solution

The cat promised to pay up to 500 yuan

How to solve the problem of oversold? Some brands have unveiled initial solutions. Uniqlo said that customers in the return, the merchant will pay the customers with the same amount of consumption of "red envelopes", these red envelopes can be used in the "Day Cat Mall" to buy other products Uniqlo. "such as the original price of 1000 yuan of clothing, activities during the customer to 500 yuan to buy, a discount of 500 yuan, but because of oversold and return, then we will give a 500 yuan of red envelopes." ”

Yesterday, Alibaba in regard to double a oversold phenomenon, issued an official statement.

The statement said that the double 11 was originally a consumer-feedback activity, the consumer experience is the carnival of our most concerned about the issue. In addition, the double 11 day the consumer enthusiasm is high, the transaction is bursting. For some consumers reflect the goods have not yet shipped, our system has been in the investigation, businesses are also actively shipping. As of 25th, consumers buy goods are really out of stock, in a full refund at the same time, will also receive the price of the commodity 30%, up to 500 yuan of additional compensation.

Lawyer says

Consumer rights claim difficult

For buyers encounter "out of stock", can ask for compensation? Nanjing's bag lawyer told reporters that regardless of the cause of this situation in the seller or electric platform, the buyer has the right to claim the relevant compensation. "If it is due to systemic problems, buyers can also ask the seller to pay, and then by the seller and the cat platform to negotiate." He also pointed out that the cat's rules on oversold were clearly biased against the rule-makers.

However, users in the registration of the Electronic business site, there will usually be a "user agreement", which has "the contract before the entry into force" clause, therefore, the seller has not shipped, even if it is "out of stock", buyers are difficult to claim. An IT professional lawyer says China's special legislation for online shopping is very small, only the state Administration for Industry and Commerce promulgated the "Network of commodity transactions and related services management interim measures", but many traditional laws can still be used to solve online shopping disputes, such as the contract law, "Consumer Rights and Interests Protection Act."