Electric Dealer "Stop vegetable" customer complains courier helpless

"Hello, now express delivery company does not accept pieces." We all Order Unified February 17 (that is, the beginning of the month of eight) delivery Oh! Yes, please take it now! "January 31, the Shanghai citizen who has put the product into the shopping cart, Miss Wang reluctantly clicked to cancel."

Before the Spring Festival Express industry capacity is not enough to let the electricity business "stop vegetables", customer complaints, courier helpless. Experts believe that the rapid development of the electrical business to the express industry to face greater challenges, express industry needs to change the extensive business model, while reserve related capacity in advance.

When the net buys encounters the festival

Sun Yinii, who lives in Xi ' an, regretted not buying the Spring Festival on the internet for several days earlier, because "a lot of express companies have not sent the orders to Xian", she January 28 in Taobao photos of the goods have not yet shipped.

In fact, every spring festival, many electric dealers into the big sales, small capacity of the plight, especially the long-term cooperation of some express companies may stop early to take pieces, so that businessmen very helpless. Since January 27, many of the electric business platform of the shop has stopped processing to Tibet, Xinjiang, Inner Mongolia, Qinghai, Gansu, Ningxia and other orders. Some shop posted a notice, said February 1, in addition to the Jiangsu-Zhejiang-Shanghai area, no longer shipments, and even the Jiangsu-Zhejiang-Shanghai area, can not guarantee the arrival of the year ago.

Http://www.aliyun.com/zixun/aggregation/31951.html, Professor Shire of the modern Logistics Research Center at Shanghai University, said that the express industry follows the growth of E-commerce, due to the rapid expansion in a short period of time, a wide range of areas, Business volume to a large number of small enterprises, as well as financial constraints, high costs and many other factors, the industry's low profit level, difficult to pay for the high cost of the holiday, the final festival during the "burst warehouse" repeatedly staged, spring Festival capacity "cyclical" tension frequently appeared.

In order to ease the pressure, some express companies adjust the period of the Spring Festival fee standards. China Express Logistics Consulting network analyst Xu said, like air tickets using floating pricing, can adjust before and after the Spring Festival Express demand.

Although the state Post Office issued a request for express enterprises must not be closed, but Xu thinks, this does not have the legal effect "the stop order" does not have the very big function at all, because many express company feared the staff loss, often will take the initiative to help the employee to return to the hometown, many express company although announces the Spring Festival business as usual, actually the courier has already gone most.

How to build and strengthen supervision of parallel express industry how to get out of "every festival disaster" circle?

Shire said that the electrical business of its own logistics system to strengthen the construction, the formation of a regular, standardized logistics system, especially the leading enterprises should take the initiative to intervene; On the other hand, the company that undertakes commonweal and public function should also play a role in changing the small scattered situation dominated by private enterprises. At the same time, express companies also need to form a curing career system, change the "temporary workers headed" situation, enhance their competitiveness and team stability.

Xu said that Europe and the United States will not be "capacity" at Christmas and Thanksgiving. One is that more than 95% of their employees are locals; the other is that the holiday factor has been taken into account when setting prices; The third is to reserve enough retirees and students as emergency human resources. Therefore, China's express industry should increase the proportion of localization personnel, will be the main mode of private courier enterprises to transform into a self-oriented express enterprises. In addition, express enterprises should establish a sound service standards and operating standards as soon as possible, strengthen the implementation of standards; The government should also speed up the pace of law revision, establish a clear standard of compensation, forcing enterprises to improve the quality of service. Lin Chengyuan (Xinhua News agency, Shanghai, February 3)