Electronic Business Integrity Report release: The consumer is most dissatisfied with the after-sale link

http://www.aliyun.com/zixun/aggregation/33138.html "> China Consumer Association released E-commerce Enterprise Integrity Survey Report, seven consumers to E-commerce enterprise integrity of the overall situation expressed satisfaction, One of the factors affecting the credibility of enterprises ranked according to the importance of the order is: business qualification and through the government departments and related institutions certification, enterprise registration information complete searchable, price transparent information real comprehensive, supplier management system.

The investigation report shows that the after-sale link is the soft rib of the e-commerce system, only 50% of consumers are satisfied with the after-sale link, and the related complaints mainly focus on the arrival time, refund, after-sale service, return and replacement, logistics Express, etc., accounting for more than half of the total number of users ' complaints. The report proposes to perfect the laws and regulations of electronic commerce as soon as possible, establish new electronic commerce market rules, and increase the punishment for illegal transaction. Electrical business enterprises should face up to the needs of users and complaints.