Everbuying 30-Day money back guarantee scheme to increase consumer loyalty and trust

January 10 News, main 3C electronic and fashion products of foreign trade everbuying to improve consumer loyalty to the site and trust, launched a "30-day refund, 90-day free warranty" Service protection scheme.

Everbuying Service Guarantee Scheme

Under the Everbuying return service, if there is a quality problem in the goods, the consumer can return the goods within 30 days after confirming the receipt and receive a full refund. If consumers apply for returns because they do not like the goods they buy, rather than the quality issue, they will need to pay 15% of the inventory supplement and handling charges.

Consumers in the 3 months after shopping, if there is a problem, can apply to everbuying for a replacement. In the return of the freight issue, Everbuying pointed out that consumers need to bear the one-way returns of the freight, and the shipping costs of the goods sent again by everbuying commitment.

In addition, Everbuying's service Guarantee program also includes three months after shopping to help buyers repair goods free of charge. Similarly, consumers only have to bear the shipping costs of sending goods unilaterally. If the purchase time exceeds 3 months, everbuying still undertakes to repair the goods for the consumer free of charge, but the consumer must bear the bilateral freight.

Everbuying's service coverage covers most of its products, and only custom products will not be part of the replacement plan unless a damaged, defective or faulty product is received, and a 50% fee is charged if the consumer insists on returning the goods.

It is understood that the foreign trade in the service lag has been a problem, such as long logistics, customer service is not in place, shopping experience is not good, which led to the industry's development speed and size are greatly limited. For foreign trade manufacturers, from their own services to do is a key step, to improve the repeat purchase rate, maintain old customers and attract new customers, good service protection is indispensable.