Every year 315 is coming.

The annual Consumer equity Day is coming, that is, 315,CCTV's 315 party we will often see, online shopping is also an annual link, we are generally online shopping in Taobao, the cat, Jingdong, Xun, Gome, Suning and other computer purchase, but online shopping to say after the sale is a long-standing problem, So a small number of people worry about online shopping, although prices are significantly lower than the price net purchase price, is a big advantage of the network, but a number of netizens have encountered a net after the purchase of merchandise goods not version of the situation.

Last year's fiery double 11 scene everybody remembers profoundly, Ali's Alipay http://www.aliyun.com/zixun/aggregation/6200.html "> Turnover amounted to 35.019 billion yuan, the jingdong is to reach 10 billion, Tencent Xun although small point, but the next single amount is also a breakthrough 1,000,000,001 side is the buyer after the anxious waiting for shopping, one side is busy with the seller, online is out, "Double 11" in Taobao then ushered in the return tide, And this return rate is very staggering to 25%, that is to say, One-fourth of the net purchase products were returned back, but the cat response "double 11" return rate 25% said: pure rumors. In fact, there is no 25% return rate so high, but the return rate is certainly more than usual, one in this year "double 11" Under 8 orders, to yesterday had received 5 parcels, the result of which there are two single she asked to return. One of my other netizens in this "double 11", he grabbed Taobao, cat and other sites can be no reason to return the rules, languish 3 hours, bought more than 30 more than 8,000 yuan worth of goods, in order to be "tyrants" time-consuming. However, the next day he stayed up late to return the goods, because if the merchant sent out after the buyer will have to lose postage.

However, some online shopping friends feel that the trouble will not be returned, some choose to forget it, the next time to pay attention to or not to buy this shop, and some choose to sell the seller is in the evaluation and evaluation, the difference between the seller is deleted, also can not hide, which has a great impact on his store business; and some sellers are very sensitive to the bad reviews, One example is that the seller has taken the knife to kill the buyer personally, the buyer sent the shroud, most of the phone to harass buyers, let the buyer immediately changed to praise, buyers of this phenomenon has been ma, so the choice of complaints to Taobao customer service, the final loss of the sellers, and some shops even dealt with the shop.

Although some netizens are familiar with the purchase, but the rules of the return is unfamiliar, the following introduction Taobao and Jingdong, Xun, such as the rules of the return of electricity:

First, Taobao

When you receive a net purchase, but because the goods and sellers online description does not need to return, you can in time before the transaction timeout timely application of "buyer received goods but need to return" type of refund. 1, login "My Taobao"-> "have bought the treasure" to find the relevant transactions, click on the corresponding "refund" button, the operation to apply for a refund (please be sure to the page prompts the timeout before the time to apply for a refund, General flat mail 30 days, express 10 days, Virtual Goods 3 days, automatic delivery of goods 1 days); 2, click the refund after the choice of "have received the goods" "I need to return." 3, "I would like to pay the seller" in the box behind the need to pay the seller how much money to fill in the amount, and then fill out the refund instructions, enter your Alipay account to pay the password, immediately apply for a refund. 4, waiting for the seller to confirm, such as the seller 15 days time did not deal with the refund agreement. The refund agreement will take effect and the transaction enters the return process. 5, if the seller agrees to refund agreement, you need to choose return address, save and notify the buyer to return, buyers need to fill in timely delivery methods and select logistics company, complete the return. If you do not return the goods on time, the refund agreement will be cancelled and the transaction will be made to the seller's account. 6, if the seller does not agree with the return refund agreement, the transaction status will become waiting for the buyer to modify, at this time the system to the buyer 15 days again to apply for refund operation. If the two sides can not agree on the refund agreement, Taobao customer service will be in the refund of the date of application within 30 days to intervene to help the two sides to deal with; 7, if the buyer chose to send a return, the seller agreed to refund, that is, a successful refund. 8, if the buyer returns after the seller does not agree to refund, Taobao customer service will be in the refund of the date of application within 30 days to intervene to help both sides of the consultation process.

Ii. Jing Dong

Select my order, to view the order number that needs to be returned, point to apply for repair/return, and then point application, the type of service returned, the problem description to write clearly the reason for the return, select door-to-door pick-up, name, consignee address, telephone one by one write clearly, the last choice to submit, and fill out a return list, That with the delivery of merchandise shopping list of the back, fill in after the application can be, and so on, and so on, waiting for the courier to the east of the door-to-door pick-up, together with return goods and invoices, shopping list of three must all.

Iii. Xun

If you have not opened or no traces of use in the shipment of 7 days can be a full refund, this judgment is to see Xun after the sale. It's definitely in full. Within 7 days, you can easily express the number of the order, in the comment on the back of the blue box, there is a warranty return options, fill in the right to submit. and send it back according to the top.

Not only for Jingdong and Xun shoppers, can be in accordance with the "new law" provisions to enjoy the corresponding rights and interests, "7th no reason to return" has already begun to implement, Suning easy to buy, where the consumer goods, such as electronic business platform for the return of replacement service dates are also in line with or than the new law stipulates "7th" longer

In particular, Tencent strategic investment after the east, Xun and Jingdong become a small partner, the strength can not be belittled, but after sale is also overlooked, because the Jingdong is deleted some bad comments, or find some of the navy or internal staff to write a comment, so that online buyers, so also created a return of the phenomenon.

"7th no reason to return" laws and regulations, market norms also rely on industry self-discipline and consumer norms of integrity, but also to users of the timely network to buy a new environment, of course, also need to take responsibility for the electric business platform. The implementation of the new rules will encourage more people to try online shopping, the market will become bigger, thus reducing complaints, hope every day is 315.