Expert suggestion: need to establish and perfect service standard of group purchase website

Xinhua Beijing, March 13 (reporter Xu Li) with the rapid development of group buying in recent years, the supervision of the quality of group buying service needs to be improved. Recently, industry experts called for the current China's network group buying industry service quality standards are still a blank, we need to establish a sound service standard Group purchase website.

12th, in the Chinese consumer newspaper and China Consumer Network hosted the "efforts to upgrade the service level" of the symposium, experts agreed that group buying site in the end consumers and suppliers how to straighten out the relationship between the needs of industry authorities actively guide and strengthen management.

Yang Hongfung, deputy director of the Department of Market Supervision and administration of the State Administration of industry and commerce, pointed out that the administrative department of Industry and Commerce is shouldering the responsibility of network commodity service supervision, the future should focus on doing a few things: first, the subject of qualification access, in accordance with the network of commodity transactions and related services Group buying operators to deal with business registration, group purchase operators in cooperation with the operator to sign the contract, but also to perform the duty. The second is the business behavior, as the main law enforcement organ of consumer protection, to protect the rights and interests of consumers, and enterprises should comply with the relevant regulations, protect consumer information and trade secrets. Third, the issue of contract management, the State Administration for Industry and Commerce will carry out the fight against infringement of consumer rights and interests of the Overlord Clause special action, and will promote the contract model text.

Ministry of Commerce E-commerce and Information Technology Division researcher Bai Hairong that: "Standardize the network group purchase industry organizations should play a better role, because industry organizations closer to corporate consumers, more understanding of the industry situation, in addition to the industry organization supervision than legislation more flexible." ”

In order to enhance the service level of the network group buying, experts suggest that the network group buying enterprises should strengthen self-discipline and perfect their service system, secondly, we should promote the establishment of service quality norms and standards in the network group buying industry; third, further improve the network group purchase supervision system and credit evaluation system.