Express every day, this year the company will invest 120 million yuan for network transformation

Absrtact: Every day express on the "Daily economic news" recently reported "every day express restructuring of the conflict in Beijing more than 10 franchisee to suspend business," to explain that some of the outlets of the payment and subsidy problem is not in arrears, mainly due to the existence of some outlets unresolved customer investment

Every day express on the "Daily economic news" recently reported "every day express restructuring of the conflict in Beijing more than 10 franchisee suspend business" to respond, explain part of the network of fees and subsidies is not in arrears, the main reason is that some outlets exist unresolved customer complaints, compensation disputes, delays and other services not in place.

Daily Express North China Responsible Pan told the "day-to-day economic news" reporter, recently the franchise due to the restructuring has caused the National Post Office concern, he went to report the relevant situation yesterday, but every day from the perspective of the company's strategic development will adhere to the "restructuring."

Every day at the same time stressed that "restructuring" is based on improving service quality, to refuse to rectify the franchisee, will be determined to repaying. In order to ensure the quality of service, to avoid the impact of brand image, the company has decided to recover 3 outlets of the right to operate.

Resume normal operation

The original Shentong Express President Xichunyang since last August as the Daily Express chairman and CEO, adhere to the operating mode of joining the main, since this year, many of the previous direct network restructuring, one of the most important one is to "buy" the regional right to operate the way to implement the "transfer to join."

For the franchisee dispute the system, Daily Express yesterday to the "day-to-day economic news" reporter explained that "transfer to join" is to change before the franchisee to "pay a million dollars dry express" arbitrary operation of the drawbacks of the strategic business decisions.

At the company level, only through the "transfer to join" buyout way, so that the franchisee to do their own real boss, the dot as a franchisee of their own real business to operate in order to maximize the franchisee for customers and brand responsibility. Successively promulgated a series of systems mainly for the previous Daily Express service quality is poor, the delivery of aging and other shortcomings, and make improvements.

Pan also explained that the total amount of the company grew from a daily average of 280,000 per cent before the reorganization to nearly 1 million daily, originally one to 20,000 yuan of the deposit cannot be equivalent has turned over nearly 4 times times the volume of Express, when the service network lost Express, will lead to pay can not be in place and other disputes, the customer's interests are difficult to be protected, so the need to join the increase " The payment of the risk money ".

In addition, for the recent part of the "suspend business" of the Dot, Daily said, express companies can not guarantee the quality of service outlets for business change or replacement service is a normal operation of the adjustment, the company has adopted contingency plans, from the vicinity of the network deployment of vehicles and coordination of peer units to ensure normal range of From the actual situation does not affect the normal flow of express. Reporter from the franchisee learned that the current network has indeed returned to normal.

Restructuring "Labor pains" unavoidably

In spite of Daily Express yesterday to the "day-to-day economic news" reporter article by-article response, however, according to the reporter understand that in this system of reform, the franchisee is not opposed to the "risk of gold" payment, more still in view of the company after the reorganization, HNA legacy, including the "subsidy" part of the problem has not been properly resolved, It also includes frequent changes in management and a lack of security in the amount of cash required to "transfer to join".

For the Beijing management of the frequent replacement of six months, Daily Express yesterday, explained that the enterprise is in the restructuring of the transition period, product structure, management, service concepts are in transition, the deployment of manpower some tension, especially in key areas of high-end managers, so the turnover of managers will appear frequently.

The industry to the reporter evaluation, Daily Express after more than two years of turbulence, most franchisee suffered losses, the restructuring of the heart is inevitable. But the management is not perfect causes the business confusion, also easily causes the franchisee service quality to descend, thus falls into "the mutual accusation" the situation.

Pan told the Daily Economic news reporter, yesterday to the National Post Office to resolve some of the problems left by HNA. At the same time, yesterday, Daily Express also has begun to sign an agreement with the franchisee in Beijing, this statement, the reporter yesterday also from the franchisee confirmed.

As to the part of the franchisee referred to the arrears of the issue, Pan said that the system within the unified distribution, the issue of subsidies is a legacy of restructuring, the company mainly in accordance with the current system implementation.

To enhance the confidence of franchisee, Daily Express that this year the company will invest 120 million yuan for network transformation, and has formed an aviation department.

Insiders believe that it is increasingly fierce market fight, forcing Daily Express "restructuring." And in the general "low price competition" in China Express market, Service has become more important than the price of competitive elements. As Pan said, "Restructuring" is based on improving the quality of service, if not improve the quality of service, it will be difficult to survive.