Factory Engineer detects problems with the screen

Factory Engineer Inspection Confirmation screen problem Change machine application submission 5 days still in the approval

Put your experience in the process of consumption and confusion to us, we in the hotline 96101, 96101@vip.163.com, micro-bo "daily newspaper 315", micro-letter "bjcb96101" this end and so on.

Mr. Wang purchased the value of 18,000 yuan Samsung human-machine Intelligent Interactive SmartTV, the use of the process found in the left side of the screen and the gap between the border, resulting in small screen light bar. Recently, Samsung engineers on-site inspection Confirmation screen problems. At first, Samsung manufacturers did not agree to a replacement, but to repair. After the intervention of this newspaper, Samsung attitude change, promised to consumers to change machine. As of yesterday, the application for the machine to submit 5 days is still in the examination and approval.

TV screen border now light bar

If it weren't for the last night's movie, Mr. Wang thought he was home. TV Border Light Bar is a screen display problem. "There was just one scene in the movie that was All Black, and the other three borders were all dark, but there was a slender light on the left." ”

Earlier this year, Mr. Wang from Gome to buy a Samsung Intelligent interactive SmartTV, worth nearly 18,000 yuan. In its brief, this is a can completely throw away the remote control, through the voice, gesture control to complete the switch machine, adjust the volume, change channels and other operation of the television, but also to achieve Internet browsing or search and other complex functions.

Near Mr. Wang's home TV, the reporter found a thin gap between the left border and the screen, showing a bronze circuit board. If the TV is turned on, the gap will suddenly become bright, but because next to the 55-inch screen, do not pay attention to see, small bright bar is really inconspicuous. "If it hadn't been for the night, the movie would have been completely black. "said Mr. Wang.

Engineer confirms screen problem

At the beginning of August, Mr. Wang will reflect the problem to Samsung customer service, Samsung an engineer door-to-door inspection. The reporter contacted Mr. Li, who confirmed the problem with the TV screen, "There is a leak between the left side of the screen and the border, which looks like a short screen." ”

Mr. Li said he could only confirm the problem, but could not determine why. Because the television itself has a narrower border, it does not rule out cracks due to external forces, he said. "But it was in the factory, or in the post installation, I am not sure." However, Mr. Li also revealed that this gap phenomenon, the general user in the use of the process is difficult to cause.

According to the Samsung sales regulations, since Mr. Wang has bought TV for more than 15 days, the manufacturer only promised to give it a free replacement screen. But Mr. Wang did not agree, insisted that the replacement machine.

Gap size does not have GB

Mr. Wang said that the gap in his purchase back in this way, is not in the use of the process appears, this is the appearance of the TV is defective, is not qualified products, and does not apply to "three packs", manufacturers should be given to change machines.

In order to obtain the relevant proof, Mr. Wang recently passed the border gap photo to Zhongxiaoxie designated national radio and television product quality Supervision and inspection Center, request expert appraisal, and issue a written report.

Recently, the reporter contacted the center of a Mr. Fan, Mr. Fan admitted that he has seen the photos from Mr. Wang, "from the photo, it is true that there are some problems, but the television is a quality problem, but also to see the kind of testing after." But Mr. Fan also revealed that even if there is a crack, in the end, the quality of the cracks, the current state does not have the relevant standards, so the final quality inspection report can not be issued yet unknown.

The reporter continuously calls Samsung after-sale service three times after, finally has the Samsung PR personnel to contact the reporter. The PR person said, Samsung after the sale means that they first or screen repair, if two times repair is not good, and then consider replacing the whole machine, but Mr. Wang does not promise to repair.

After the intervention of this newspaper, the two sides have repeatedly communicated. Finally, Samsung manufacturers promised to change the machine to Mr. Wang. As of yesterday, the manufacturer's application for machine replacement is still in the examination and approval. Clue: Mr. Wang