Five consumers sued when, judge: This is a good head for online shopping standardization

Stay up late second kill success! Order said Cancel!

Judge: This is a good start for online shopping standardization

"Online shopping has become a habit, buy books on the internet can be a lot cheaper." "The 36-year-old Ms. Xu, who had been very fond of shopping on the website Dangdang (Weibo), is no longer on this site."

This is because a "second kill", August 9, 2011, the computer 4 hours ago, Ms. Xu finally in the early morning "seconds Kill" to the book, but found that orders were unilaterally canceled.

"Do not take the consumer as a matter, said back to regret", Ms. Xu and the other 5 consumers to sue Dangdang court. Lawyers said that the site is not responsible for revocation orders, triggered by the network mall integrity crisis will affect the development of the entire industry.

February 25, the court ruled that Dangdang to 5 consumers to be canceled in the promotional activities of the book, the other consumer for lack of evidence led to a request for prosecution was dismissed. Dangdang appealed against the verdict.

Unilateral cancellation of orders, lack of integrity!

Ms. Xu to participate in is "when a good book good books 72 hours to buy children's books promotional activities, found that the order was canceled after the call when Ms. Xu when the customer service phone, the other side said not to ship, the payment has been returned, and another gift to her 30 yuan shopping coupons."

"There is no room for explanation and negotiation, and it seems that you love it." Ms. Xu was angered by this attitude, and other netizens began to defend rights. Ms. Xu said that she ordered online book, the number of physical bookstores, "seconds kill" as long as more than 300 yuan, and later the cost of litigation, far more than buy books save the money, "the lawsuit is for a fair online shopping environment."

"I never go to Dangdang, it lacks integrity!" Ms. Xu's attitude is resolute, will dangdang sue to court. They believe that Dangdang's unilateral cancellation of the order constitutes a breach of contract, Dangdang should fulfill the network shopping contracts, delivery orders books, compensation for the corresponding losses.

Human error, "Major misunderstanding"?

Due to numerous consumer complaints, August 22, 2011, Dongcheng Industrial and commercial branch to Dangdang to verify the incident, and issued an administrative warning. Dangdang explained: The site staff input error, resulting in the discount standard sales price. That is to say, the price of books on the orders that the consumer grabs is obviously on the low side.

Dangdang argues that "human error" has constituted a "significant misunderstanding" that can be revoked, and Dangdang can revoke a contract with a consumer.

Dangdang said that after a few consumers placed orders, they found that the book is either out of stock, or the price is problematic, first to the consumer to cancel the order or apology compensation remedies.

Ms. Xu, a lawyer for consumers, said Wang Peng, Dangdang lacks a basic sense of compliance, whether it is a cost problem or a staff failure, "should not let consumers pay for it"!

Judge: To buy a good head for the standard network