BlackBerry server failure spreads to 40 million users on five continents

On the evening of 10th, a foreign consulting company in Shanghai, a BlackBerry users suddenly found their mobile phone can not send and receive mail, also can not send information, the original BlackBerry many functions are all scrapped, can only be used as a voice call of the ordinary mobile phone.

The BlackBerry user's encounter was not a case. BlackBerry is experiencing the worst global server failure in its 10-year history, with about 30 million-40 million BlackBerry users affected, half the size of BlackBerry users.

The BlackBerry server failure began in rim (BlackBerry provider) in the UK's Lloyds Data Center, first on 10th in Europe, Africa, the Middle East, 12th has spread to India, South America, North America. This is a great departure from Rim's promise to "quickly restore services" to clients on 10th.

The foreign consultancy companies mentioned above, headquartered in London, are set up in the United States, China and other parts of the world. The company has given a certain level of management to the BlackBerry, with a total of 10 BlackBerry users in China, 9 of whom are registered in Australia, and the affected user's mobile phone is linked to the London server.

BlackBerry users are overwhelmed by the server's failure to make the BlackBerry a tool for corporate executives to handle business and corporate governance for many companies working with BlackBerrys.

The company, which is responsible for BlackBerry management, said the BlackBerry server was not down for the first time, but it was a long recovery. "I think it's not good for the BlackBerry, and now more and more businesses are allowing employees to use the iphone and Android phones to access corporate servers, although not as safe as the BlackBerry, but the cost to companies will be lower." ”

BlackBerry provider Rim has attributed the server failure to internal technical failure, which means the switch is malfunctioning and the standby switch is not functioning, according to the Wall Street Journal, which was hastily convened at the local time on the afternoon of 12th in the US. Aceh, chief technical officer at Rim in charge of the software, said at the press conference in response to the backlog, the company had to implement "throttling" measures on its global servers, resulting in new disruptions in previously unaffected markets, including Japan and Singapore, which began to affect North America in the morning of 12th, This disruption to the server has affected five continents.

Public information shows that, unlike other smartphone makers, RIM runs its own data network, using three network operations centers to handle its wireless e-mail system: One in the UK near London, the other two at Waterloo in Ontario Prov., Canada. All BlackBerry data traffic passes through one of the centers.

Aceh said the company believes there are no indications that it has been hacked or that there have been other security issues. But industry analysts did not rule out the possibility of sabotage.

BlackBerry This server failure is not a good time, one of the rivals Apple is scheduled to sell the first iphone 4S handsets on 14th, with the first batch of machines to be listed in the US, Canada, Australia, UK, France, Germany and Japan, which will be marketed in more than 70 countries by the end of the year.

The Financial Times said the server failure incident raised questions about Rim's oft-touted "99.999% network reliability" and could prompt commercial customers and consumers to move into others ' arms.

RIM's share price has fallen 60% per cent since the beginning of the year as rivals such as Apple and Google have frequently seized on the smartphone market in North America. The company recently launched the Playbook tablet computer market has been weak, the introduction of several products this year has not been accepted by the market.

RIM's troubles are not limited to customer churn. The Wall Street Journal said that in response to server failures, some telecoms operators had started offering compensation to users 12th, which also increased the likelihood that operators would claim to rim. (Source: Oriental Morning Post)