Cloud computing returns to commercial applications

Source: Internet
Author: User
Keywords Cloud computing call center day-run financing their

At present, the construction of data center is in full swing, but the development of cloud computing industry chain is increasingly outstanding. The country urgently needs the overall layout plan, the cloud computing and the concrete application goal implementation.

Cloud computing as one of the national strategic emerging industries, in recent years in the country has been booming. But in a fiery scene behind, also gradually exposed many problems.
Beware of Cloud Leap

All along, for cloud computing, the industry is whether the controversy is speculation. However, now the community has gradually reached a consensus, cloud computing as the IT industry, the revolutionary trend is the trend of progress, has been irreversible. Cloud computing becomes a domain, an industry, a city or even a country's infrastructure, large-scale, market prospects, for e-government, medical information, education information, mobile Internet, IoT and intelligent city, cloud computing will be the most basic prerequisite for its realization.

However, in this trend, China's cloud computing industry has moved to another extreme trend, there have been some "cloud leap" phenomenon, especially the local governments to cloud computing, some of the "cloud" concept as the core of the development plan, industrial base and data centers have arisen. Now, cloud computing in some areas, some areas of overheating is an indisputable fact, many places even the concept of cloud computing is not clear, hastily launched the cloud project.

The large-scale construction of data centres is not desirable and the distribution of infrastructure should be designed in accordance with resource allocations and requirements. After all, the most important thing about cloud computing is applications and software, which should shift cloud computing from concept to application. Although the development of cloud computing is the first from the technical point of view, but only the formation of a stable, practical products, and accepted in the market, it is truly realized the industrialization of cloud computing, that is, the value of the cloud computing.

Landing Cloud Applications
It is predicted that by 2020, 80% of enterprise applications will be migrated to the cloud. At the same time, more and more application developers will also migrate the application development, test platform to the "cloud". With the diversification of cloud computing services, the future will become as easy to enjoy cloud computing as water and electricity.
Pan Wei, deputy general manager of the days of Harmony told reporters, cloud computing changed the traditional product-centric business model, traditional sales, is to provide visible products or services, while in the cloud computing era, the enterprise provides only services, no products, customers on-demand, service is not good, customers can terminate service at any time.

Located in Beijing Cloud Base is the first in China to provide managed call center (Cloud Call center) enterprises. Call Center is an essential tool for enterprise service, marketing and management. Traditional call center, enterprises need to build their own, their own maintenance, one-time investment, the total cost of ownership is high. And the cloud of the call center, you can put the enterprise must invest in infrastructure costs, become on-demand pay, system capabilities will also be optimized with the business changes, and to ensure that customers with the fast service attributes. It can also help companies turn complex IT projects into simple, easy-to-use services to try out, dramatically reducing the risk of an enterprise investing in IT infrastructure.

It is reported that from the inception of the cloud services and the application of the day-run, is currently in the cloud computing industry, one of the few companies to achieve profitability, already has thousands of customers. such as Baidu National Call Center, HC Network Call center, Qihoo 360, Rice Network, happy net and so on.
Pan Wei told reporters, not only is the enterprise itself has been a vast growth space, in addition, the use of cloud computing can also bring more social value: to 10000 seats in the call center as an example, if the use of cloud deployment services, the savings of electricity about 16 million degrees per year.
However, some people in the industry said that the current domestic research and development of cloud computing products and applications for the traditional operators and large and medium-sized enterprises, SMEs on the cloud platform of practical doubts, at the same time, there is a lack of corresponding industry standards, credit system.

In this regard, US Entrepreneurial Technology Co., Ltd. CEO Youtao told reporters, on the one hand, to promote the public cloud and private cloud layout planning, to dispel the security concerns of enterprises, on the other hand, needs the joint efforts of the industry, the use of cloud computing services to the benefits of simple and clear to the traditional enterprises.

The most obvious advantage of using cloud service is that it greatly reduces the cost of the enterprise.

Youtao told reporters that the US of cloud computing ERP software services as an example, enterprises can save a lot of money, time, for customers without any additional hardware, no need to install software, no need to hire IT staff, can be the lowest cost, security, anytime, anywhere through the Internet using ERP software management enterprises.

Formerly high aristocratic "business", now the general enterprise also can afford, Youtao laughs.

Pan Wei, deputy general manager of the days run also told reporters, cloud services cheaper, more flexible. Compared to the construction of the traditional call center, maintenance difficult, difficult to change, the total cost of high characteristics, the cloud call center without the enterprise to buy any equipment, no enterprise human, material and financial input, just on demand to use services and pay, which is the cloud computing model to the call center industry brought about the most significant changes.

Call the Cloud Platform

Obviously, the customer's doubt to cloud computing and cloud service can not cause more trouble to the application layer Enterprise's development, from the development present situation, as one of cloud computing industry chain, restricts the cloud application biggest factor, also lies in the entire industrial chain immature.

At present, most of the companies doing cloud applications in the infrastructure is the form of carrier hosting.
Pan Wei, deputy general manager of days run to tell reporters, if operators in the infrastructure sector can provide better services for their own business will have a good promotion. Days of the business is mainly to do the call center platform rental services, in contact with some customers, the other side want to also be able to provide related computer and office of some IT services. Therefore, in the traditional way, the day-run financing needs to integrate terminal products and services to customers.
However, from the time limit and the overall operating costs, the days run is very much hope that operators can provide customers it virtualization Desktop Services, this and their own to provide customers with the cloud call center services can achieve a perfect combination, they do not need to give customers to build it facilities. However, in this regard, the days of harmony has not found suitable suppliers to cooperate, the industry chain of products are not yet mature.

In fact, the current industrial chain is not the same industry between the service has not been through, Pan Wei said, the days of the cloud services and technology, mainly concentrated in the call center in this field, in the Call center system Platform architecture design and development. However, when it comes to other areas, it also requires partners to provide services to themselves and to ensure that they provide better services to their customers.

"China cloud computing Application demonstration Project Strategy Research" report by Sadie Consultant recently, the current application of cloud computing in China presents three trends: development drive from "policy guidance" to "market-driven", business innovation Source from "technology-oriented" to "application-oriented", competition focus point from "single application" to "platform" ”。

There is no doubt that cloud applications will be placed in a higher and more efficient platform to create synergies and adapt, adjust and improve to form a truly cross-industry ecosystem.

(Responsible editor: Lu Guang)

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